Monica Shinall
Minden,LA
Summary
Professional regional operations leader with robust background in optimizing processes, leading regional teams, and driving organizational efficiency. Skilled in strategic planning, budget management, and cross-functional team leadership. Known for fostering collaboration, adapting to change, and achieving measurable results. Proficient in project management, resource allocation, and performance analysis. Reliable and results-focused, ready to make significant impact.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
MedCentris Wound Healing Institute
Hammond, LA
10.2021 - 09.2025
- Directed operational strategy to enhance patient care and service delivery across multiple locations.
- Implemented performance metrics to monitor efficiency and improve departmental outcomes.
- Streamlined workflow processes, resulting in reduced turnaround times for patient services.
- Led cross-functional teams to execute initiatives aligning with organizational goals and compliance standards.
- Analyzed operational data to identify trends and implement strategic improvements in patient satisfaction.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
On Call RN
Bristol Hospice Group
03.2019 - 09.2025
- Administered medications and treatments per physician orders, ensuring patient safety and compliance with care protocols.
- Monitored patient vital signs and reported changes to healthcare team, facilitating timely interventions.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for patients.
- Educated patients and families on health management, promoting adherence to treatment regimens.
- Conducted comprehensive assessments to identify patient needs, enhancing quality of care delivery.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Infusion Nurse
Coastal Pharmacy
04.2024 - 12.2024
- Administered intravenous medications and therapies to patients, ensuring adherence to safety protocols.
- Monitored patient vital signs and reactions during infusion treatments, providing timely interventions as needed.
- Educated patients on infusion procedures and potential side effects, enhancing patient understanding and compliance.
- Collaborated with healthcare team members to develop tailored infusion plans for diverse patient needs.
- Maintained accurate documentation of patient treatments and outcomes, ensuring compliance with regulatory standards.
- Reduced complications by closely monitoring patients for adverse reactions during infusion therapy sessions.
- Enhanced patient comfort by providing compassionate care and administering medications through IV infusion.
- Ensured safety by adhering to infection control protocols and handling hazardous materials according to regulatory guidelines.
- Minimized discomfort during needle insertion by utilizing proper techniques and offering distraction methods as needed.
- Supported optimal vascular access device function by assessing patency regularly and troubleshooting issues promptly when identified.
- Ensured strict adherence to protocols for medication administration and documentation, reducing errors and enhancing overall quality of patient care.
- Streamlined infusion procedures by maintaining a clean, organized, and well-stocked treatment area.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Monitored patient reactions after administering medications and IV therapies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Director of Nursing
Allegiance Home Health Care
10.2020 - 10.2021
- Led nursing team in delivering high-quality patient care across home health services.
- Developed and implemented policies to enhance operational efficiency and compliance with healthcare regulations.
- Collaborated with interdisciplinary teams to optimize patient outcomes through coordinated care plans.
- Conducted regular training sessions to mentor nursing staff on best practices and clinical guidelines.
- Streamlined documentation processes, improving accuracy and reducing administrative burdens for nursing staff.
- Analyzed patient feedback data to identify areas for service improvement and enhanced patient satisfaction.
- Oversaw resource allocation, ensuring adequate staffing levels for effective home health service delivery.
- Initiated quality assurance programs that resulted in improved adherence to safety protocols and standards of care.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Planned and assigned workload to 15-person nursing staff to direct patient care.
- Conducted regular risk assessments within the department to identify areas of potential vulnerability and implement corrective actions where necessary.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Executive Director
Louisiana Home Health/Minden Medical Center Home Health
10.2013 - 10.2020
- Directed organizational strategy to enhance operational efficiency and achieve long-term goals.
- Oversaw budget allocation and financial management to ensure resource optimization across departments.
- Fostered stakeholder relationships to align initiatives with community needs and organizational objectives.
- Led cross-functional teams in implementing innovative solutions that improved service delivery standards.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
On Call RN
St. Joseph Hospice
02.2018 - 02.2019
- Mentored junior nursing staff on best practices and clinical procedures, fostering professional development.
- Led quality improvement initiatives that enhanced patient satisfaction and streamlined nursing workflows.
- Implemented evidence-based practices to optimize patient outcomes and ensure adherence to regulatory standards.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Evaluated patient histories, complaints, and current symptoms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
On Call RN
Aime Hospice
08.2008 - 02.2018
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Managed patients recovering from medical or surgical procedures.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Recorded details regarding therapies to keep patient charts updated.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Administered medications and treatments per physician orders, ensuring patient safety and compliance with care protocols.
Education
Bachelor of Science - Nursing
Northwestern State University of Louisiana
Shreveport, LA05-2012
Skills
- Operational efficiency
- Strategic planning and execution
- Operations oversight
- Performance analysis
- Cost control
- Teamwork and collaboration
- Time management
- Data-driven decision making
- Workforce planning
- Cross-functional coordination
Certification
- CPR Certified
Timeline
Infusion Nurse
Coastal Pharmacy
04.2024 - 12.2024
Regional Director of Operations
MedCentris Wound Healing Institute
10.2021 - 09.2025
Director of Nursing
Allegiance Home Health Care
10.2020 - 10.2021
On Call RN
Bristol Hospice Group
03.2019 - 09.2025
On Call RN
St. Joseph Hospice
02.2018 - 02.2019
Executive Director
Louisiana Home Health/Minden Medical Center Home Health
10.2013 - 10.2020
On Call RN
Aime Hospice
08.2008 - 02.2018
Bachelor of Science - Nursing
Northwestern State University of Louisiana