Monica Stillwell
Shreveport
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
31
31
years of professional experience
Work History
Store Manager
Tobacco House
Shreveport
11.2017 - Current
- Established customer service standards and monitored staff compliance.
- Implemented efficient systems for tracking stock movement.
- Monitored inventory levels and placed orders to restock shelves.
- Developed relationships with suppliers to negotiate better prices.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
Store Manager/District Manager
Family Dollar
Shreveport
11.1993 - 11.2017
- Identified opportunities for cost savings through waste reduction initiatives.
- Organized promotional events to increase product awareness.
- Managed daily banking activities such as deposits and withdrawals.
- Planned special promotions or discounts based on market trends.
- Recruited, trained and supervised new employees.
- Assessed operational efficiency of the store's departments.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Implemented efficient systems for tracking stock movement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Updated and maintained store signage and displays.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
Education
High School Diploma -
Woodlawn High
Shreveport, LA05-1993
Some College (No Degree) - General Studies
BPCC
Bossier City, LASkills
- Customer service
- Inventory management
- Sales strategy
- Cash handling
- Employee training
- Team leadership
- Work scheduling
- Problem-solving
- Payroll management
- Recruitment and hiring
- Special events
Timeline
Store Manager
Tobacco House
11.2017 - Current
Store Manager/District Manager
Family Dollar
11.1993 - 11.2017
High School Diploma -
Woodlawn High
Some College (No Degree) - General Studies
BPCC