Monique Cordova
New Orleans
Summary
Dynamic operations and revenue growth strategist with over a decade of leadership experience driving multi-million-dollar business expansions, optimizing supply chain efficiencies, and maximizing profitability. Proven track record in transforming underperforming teams into high-achieving market leaders through data-driven decision-making and strategic partnerships that significantly boost revenue streams. Expertise in talent acquisition, organizational development, and brand positioning enhances competitive market standing. Multilingual capabilities in English, Spanish, and Portuguese facilitate effective communication in diverse environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Store Manager
Forever 21
02.2022 - Current
- Directed all store operations, driving a 15% revenue increase in first 6 months.
- Implemented AI-powered inventory and sales forecasting tools, reducing loss by 20%.
- Built and trained a 20+ person team, reducing turnover by 30% and boosting retention.
- Executed omnichannel marketing campaigns that increased customer conversion rates.
Manager
JCPenney
01.2017 - 02.2022
- Spearheaded operational efficiencies and strategic marketing campaigns that increased revenue by 15% within six months.
- Led and coached a team of 20+ employees, fostering a high-performance culture that exceeded corporate KPIs.
- Implemented cutting-edge inventory management solutions, reducing stock loss by 20% and optimizing supply chain processes.
- Elevated customer engagement through innovative omnichannel marketing strategies, enhancing in-store traffic and conversions.
- Drove financial analysis and cost optimization strategies, resulting in sustained year-over-year revenue growth.
- Managed and motivated cross-functional teams, leading initiatives to improve customer retention and brand loyalty.
- Directed store operations, leveraging data analytics to enhance profitability and operational efficiency.
- Developed and implemented employee training programs, reducing turnover by 30% and fostering a strong workplace culture.
City Operations Manager
National and Alamo car rental
03.2013 - 12.2016
- Led city-wide operations overseeing multiple locations, ensuring seamless customer service and operational success.
- Designed and executed profit-maximizing pricing models, driving revenue growth across all rental locations.
- Negotiated high-value contracts with corporate clients, increasing fleet utilization by 25%.
- Implemented digital transformation strategies, modernizing reservation systems and enhancing customer experience.
Alabama Regional Revenue Manager
The Hertz Corporation
08.2006 - 02.2012
- Managed multi-million-dollar regional revenue operations, optimizing pricing models and market expansion strategies.
- Developed and deployed performance improvement frameworks, driving a 15% boost in revenue generation.
- Built strong relationships with corporate partners, leading to new business acquisition and customer retention growth.
Psychologist Director Of Development
Certified Services/ Wings of Life
01.2003 - 07.2006
- Built rapport and guided discussion with patients using therapeutic communication techniques.
- Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients.
- Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
Education
Bachelor of Science - Business Administration And Management
Georgetown University
Washington, DCMaster of Science - Psychology
Troy University
Troy, ALCertified Cosmetology Management - undefined
Bishop Community College
Associate of Arts - Certified Medical Assistant
SAADS
Certificate - Artificial Intelligence
Harvard University
Cambridge, MASkills
- Executive Leadership & P&L Management
- Strategic Market Positioning
- Business Development & Expansion
- Revenue Optimization & Budgeting
- High-Impact Marketing Strategies
- Performance appraisals
- Recruitment and hiring
- Store layout design
- Artificial Intelligence
Certification
SHRM Certified Global (SHRM-CP)
LANGUAGES
English
Spanish
Portuguese
Timeline
Operations Store Manager
Forever 21
02.2022 - Current
Manager
JCPenney
01.2017 - 02.2022
City Operations Manager
National and Alamo car rental
03.2013 - 12.2016
Alabama Regional Revenue Manager
The Hertz Corporation
08.2006 - 02.2012
Psychologist Director Of Development
Certified Services/ Wings of Life
01.2003 - 07.2006
Master of Science - Psychology
Troy University
Certified Cosmetology Management - undefined
Bishop Community College
Associate of Arts - Certified Medical Assistant
SAADS
Bachelor of Science - Business Administration And Management
Georgetown University
Certificate - Artificial Intelligence
Harvard University
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