Monique Cota
Fort Polk
Summary
Dynamic team player with a proven track record at Panda Express, excelling in customer service and problem-solving. Recognized for enhancing operational efficiency and training new staff. Fluent in Spanish, I build strong client relationships while maintaining high standards in service delivery and cleanliness. Committed to teamwork and delivering exceptional results.
Overview
3
3
years of professional experience
Work History
Team Member
Panda Express
Tucson, AZ
09.2023 - 06.2025
- Collaborated with team members to ensure smooth operations during peak hours, enhancing overall efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Instructed new staff on essential practices for menu knowledge, service execution, and sanitation compliance.
- Monitored inventory levels, restocking supplies as necessary to support uninterrupted service delivery.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
House Cleaner
Melly’s House Cleaning
Tucson, AZ
05.2023 - 08.2023
- Cleaned residential spaces using industry-standard tools and techniques for optimal results.
- Organized cleaning supplies and equipment to enhance efficiency during daily tasks.
- Delivered exceptional customer service, addressing client needs and preferences promptly.
- Managed time effectively to complete multiple cleaning assignments within designated schedules.
- Implemented feedback from clients to improve service delivery and enhance client satisfaction.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Team Member
Popeyes
Tucson, AZ
09.2022 - 03.2023
- Assisted in food preparation and cooking, ensuring adherence to quality standards and safety protocols.
- Maintained productive, efficient approach to all tasks.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
Education
High School Diploma -
Mountain View High School
Tucson, AZ05.2023
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Relationship building
- FLUENT IN Spanish
Languages
Spanish
Native or Bilingual
Timeline
Team Member
Panda Express
09.2023 - 06.2025
House Cleaner
Melly’s House Cleaning
05.2023 - 08.2023
Team Member
Popeyes
09.2022 - 03.2023
High School Diploma -
Mountain View High School