Monique kilgore
Metairie
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Waffle House Restaurant. Proven ability to enhance guest engagement and streamline service processes. Adept in cash handling and inventory management, consistently delivering positive dining experiences while training new staff to uphold high service standards.
Overview
8
8
years of professional experience
Work History
Sever
Waffle House Restaurant
05.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with food preparation and maintained cleanliness of workstations.
- Accurately processed orders and handled cash transactions efficiently.
- Collaborated with team members to ensure timely service delivery.
- Adapted to changing priorities and managed multiple tasks simultaneously.
- Engaged with customers to enhance dining experience and gather feedback.
- Trained new staff on menu items, service standards, and safety protocols.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Harbor Seafood
01.2024 - 05.2024
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Assisted in menu item presentations, enhancing visual appeal and customer engagement.
- Managed table assignments and seating arrangements to optimize flow and minimize wait times.
- Communicated effectively with kitchen staff to ensure timely meal preparation and delivery.
Server Assistant
Bobby Hebert's Cajun Cannon
02.2023 - 12.2023
- Assisted servers in delivering food and beverages efficiently to enhance customer satisfaction.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming environment for guests.
- Supported inventory management by restocking supplies and monitoring stock levels during service shifts.
- Collaborated with team members to streamline service processes, improving overall workflow efficiency.
- Trained new staff in restaurant protocols and best practices for exceptional guest service delivery.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
Receptionist
Wayne Rousse Insurance Agency
04.2018 - 11.2022
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Coordinated office supply inventory, optimizing stock levels for cost efficiency.
- Developed and maintained filing systems, enhancing document retrieval processes.
- Responded to client inquiries professionally, improving customer satisfaction ratings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
Certificate of Technical Studies - Surgical Technology
Viginia College
Mobile, ALHigh School Diploma - Diploma
South Lafourche High School
Galliano, LA05.2000
Skills
- Strong work ethic*
- Exceptional customer service*
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Menu memorization
- Safe food handling
- Team collaboration
- Beverage preparation
- Inventory management
- Food sales and promotion
Timeline
Sever
Waffle House Restaurant
05.2024 - Current
Server
Harbor Seafood
01.2024 - 05.2024
Server Assistant
Bobby Hebert's Cajun Cannon
02.2023 - 12.2023
Receptionist
Wayne Rousse Insurance Agency
04.2018 - 11.2022
Certificate of Technical Studies - Surgical Technology
Viginia College
High School Diploma - Diploma
South Lafourche High School