Monique Stewart
Monroe
Summary
Direct service professional with proven track record of delivering compassionate care and support to individuals. Known for reliability and adaptability in meeting clients' needs. Skilled in communication and teamwork, consistently ensuring positive outcomes.
Overview
13
13
years of professional experience
Work History
Direct Service Worker
KEA/A Personal Touch
01.2020 - Current
- Offered companionship and kindness to elderly patient.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Blended Advisor II, Collections
Concentrix
11.2021 - 03.2023
- Interfaces with customers via inbound or outbound calls/chat support
- Reduced overdue accounts by proactively contacting debtors and negotiating payment arrangements.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
- Educated customers about repayment options and financial management techniques, empowering them to take control of their debts.
Customer Service Representative/Jewelry Sales Associate
JCPenney
10.2012 - 01.2020
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Seasonal Sales Associate
Rainbow Shops
03.2019 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Stage Stores
11.2017 - 12.2018
- Provided the best customer service possible by acknowledging and greeting all guest and offer friendly, prompt, and courteous service
- Placed special orders or call other stores to find desired items
- Cashier and/or bagging merchandise as well as maintain the store and all stations in a clean, neat and organized manner
Customer Service Representative
ULM Bookstore
08.2012 - 02.2016
- Greeted and assisted customers in finding necessary course supplies
- Responded promptly to phone inquiries regarding store hours, available inventory, or upcoming events while maintaining a professional demeanor at all times.
- Improved efficiency by restocking shelves quickly during peak business hours when supplies ran low.
Sales Associate/Retail Keyholder
Motherhood Maternity
04.2014 - 07.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
LA Delta CC Bookstore
01.2013 - 04.2013
- Cashier, Greeted and assisted customers in finding necessary course supplies
- Processed book orders and notified customers via telephone of fulfilled orders
- Organized and cleaned shelves to ensure a clean environment for customers
Apparel Sales Associate
Academy Sports + Outdoors
11.2011 - 11.2012
- Provide customer service, zone merchandise, maintain knowledge of current sales and promotions, Recommend, select, and help locate or obtain merchandise and Answer customer inquiries
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Managed inventory effectively, ensuring proper stock levels for popular items, minimizing out-of-stock situations.
Education
Bachelor of Arts - Gerontology
Ashford University
Associate - Early Education in Early Education
University of Phoenix
High School Diploma Or GED -
Wossman High School
Monroe, La05-2011
Skills
- Housekeeping tasks
- Compassionate care
- Direct care
- Transportation
- ADL support
- Progress documentation
- Customer service
- Active listening
- Scheduling
- Call management
- Building rapport
- Technical support
Timeline
Blended Advisor II, Collections
Concentrix
11.2021 - 03.2023
Direct Service Worker
KEA/A Personal Touch
01.2020 - Current
Seasonal Sales Associate
Rainbow Shops
03.2019 - 08.2019
Sales Associate
Stage Stores
11.2017 - 12.2018
Sales Associate/Retail Keyholder
Motherhood Maternity
04.2014 - 07.2015
Customer Service Representative
LA Delta CC Bookstore
01.2013 - 04.2013
Customer Service Representative/Jewelry Sales Associate
JCPenney
10.2012 - 01.2020
Customer Service Representative
ULM Bookstore
08.2012 - 02.2016
Apparel Sales Associate
Academy Sports + Outdoors
11.2011 - 11.2012
Bachelor of Arts - Gerontology
Ashford University
Associate - Early Education in Early Education
University of Phoenix
High School Diploma Or GED -
Wossman High School
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