Montaia Citizen
Church Point
Summary
Certified Phlebotomist with strong track record and painless venipuncture. Highly familiar with centrifugation procedures and medical terminology. Responsible, hard-working, professional, dedicated, compassionate and caring approach to provide outstanding services to patients. Meticulous, detailed, and accurate with strong, follow-through and administrative skills. Professional and composed decision maker with problem solving skills in fast paced unpredictable and stressful environments. Strong communicator when interfacing doctors, and medical staff.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Adventist Health
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and improving overall user experience.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Phlebotomist
Allen Parish Hospital
05.2022 - 09.2023
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
- Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Participated in ongoing professional development opportunities to stay current on industry best practices and improve job performance.
Cashier
Walmart
08.2021 - 05.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Communication skills
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Church Point High School
Church Point, LA05.2020
Skills
- Specimen Labeling Procedures
- Patient Identification
- HIPPAA
- Medical Terminology
- Biohazard Waste Disposal
- Microsoft PowerPoint
- 45 WPM
- Data Entry
- Word, Excel, PowerPoint, Outlook, Windows,
Vista/XP/8 - Medical Terminology
- Account Management
- Call Center Operations
- High-Volume Environments
- Database Maintenance
Timeline
Customer Service Representative
Adventist Health
09.2023 - Current
Phlebotomist
Allen Parish Hospital
05.2022 - 09.2023
Cashier
Walmart
08.2021 - 05.2022
High School Diploma -
Church Point High School
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