Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Work Preference
Timeline
Generic
Monyunna Ashley-Medlin

Monyunna Ashley-Medlin

Dispatcher
Shreveport,LA

Summary

  • I, Monyunna Ashley-Medlin would like to express my interest in becoming a long-term employee with this company.
  • I am personable and reliable, bringing excellent communication skills and strong ability to coordinate logistics and manage schedules efficiently. Familiar with routing software and transportation management systems, adept at ensuring timely deliveries and maintaining accurate records. Committed to optimizing transportation processes to achieve seamless operations and customer satisfaction.
  • I am well-rounded Dispatcher offering 4 years of experience in busy call center environments. Looking to join a new organization where dynamic decision-making, leadership and conflict resolution skills will be valued.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Transportation Dispatcher

Gordon Food Service
03.2024 - Current
  • Customer Service
  • Check & Reply to Emails
  • Inbound/Outbound Calls
  • Answering High Call Volume
  • Transfer Calls to Designated Department
  • Record Daily Mileage Intake
  • Schedule Appointments
  • Report New Accounts
  • Read Maps
  • GPS
  • Multitasking
  • Multi-Screen Navigation
  • Toggle between multiple browsers & systems using dual monitors
  • Typing (45-50 wpm)
  • Copy, Scan, Print & Fax
  • Pass out Handhelds/Scanners to Drivers
  • Schedule Backhauls w/PO's
  • Daily Late Truck Reports
  • SAP
  • BOL
  • Samsara
  • Fusion
  • Mobilink
  • Workday
  • Performance
  • AR Automation US
  • Invoice & Credit Memo Retrieval
  • Transportation System
  • Application Launcher
  • Check/Respond to Emails Regularly
  • Prepare Driver's Packet with Customers Invoices and Manifest
  • Assign Tractors/Trailers/Box Trucks/Vans
  • Collaborate with the national router, utilize computerized routing system to schedule daily customer deliveries and ensuring efficient routing schemes
  • Track, maintain, and adhere to DOT compliance (hours of service) through trip reports and mileage records
  • Inform Leadership when Drivers are near/in violation of going over work hours for the day
  • Field all phone calls, resolving any delivery problems
  • Maintains constant communication with drivers, customers and sales staff to ensure customers' delivery needs are addressed
  • Occasionally make decisions when Leadership can not be contacted

Call Center Dispatcher

SporTran
10.2023 - 03.2024
  • Transportation Management System (TMS)
  • GPS
  • Customer & Communication Support
  • Answering High Call Volume
  • Transfer Calls to Designated Department
  • Check and Reply to Emails
  • Multitasking
  • Multi-Screen Navigation
  • Toggle between multiple browsers & systems using dual monitors
  • Typing (45-50 wpm)
  • Schedules and assigns daily bus routes and drivers
  • Schedules and assigns extra trips
  • Schedule Rides for customers using On-Demand Mobility
  • Provides information to district personnel and public regarding services provided by the Transportation Department
  • Operates a desktop computer and utilizes the various programs available
  • Operates 2-way radio system
  • Analyzes situations and adopts an effective course of action
  • Carries out verbal and written directions independently
  • Understands and carries out oral and written directions
  • Basic record-keeping techniques
  • Interpersonal skills using tact, patience and courtesy Methods, procedures and techniques related to transportation operation
  • Communicate information between administrators and driving staff
  • Maintain routine records
  • Establish and maintain cooperative and effective working relationships with others
  • Maintain consistent, punctual and regular attendance
  • Hear and speak to exchange information
  • See to read a variety of materials and observe hazards
  • Sit for extended periods of time
  • Move hands and fingers to operate a computer keyboard
  • Sufficient physical, mental and emotional stamina to endure long hours and stressful conditions
  • Telephone Etiquette
  • Dailey Reports
  • File, Copy, Scan and Fax
  • Keep station/ area clean
  • Extended Sitting
  • Lift 5-25 lbs
  • Occasionally open business

Library Clerk

Caddo Parish School Board
08.2022 - 08.2023
  • Customer & Communication Support
  • Multitasking
  • Typing (45-50 wpm)
  • Office Management
  • Organizational & Analytical Skills
  • Time Management
  • Clerical
  • 10-Key
  • Filing
  • Dewey Decimal System
  • Card Catalog
  • Special Collections
  • Answer Routine Questions
  • Assist Staff and Students w/databases
  • Use/Teach/Advise Staff/Students about the Internet & Digital Services
  • Software & Hardware Configuration
  • Registers New Students/Staff for Library Accounts
  • Renew Library Items
  • Maintenance on students /staff accounts
  • Data Entry & Data Collection
  • Collect Fees
  • Create Displays, Flyers & Bookmarks
  • Create Monthly Display Boards
  • MS Suites (Outlook, Word, Publisher, Excel & etc .)
  • Google Docs
  • Empty Bookdrops
  • Open/Close Library
  • Lift 5-50 lbs
  • & Climb Ladder
  • Extended Sitting
  • Lift 5-50 lbs
  • Light Cleaning of Library, Inside/Outside

Assistant Branch Manager

Shreve Memorial Library
02.2017 - 06.2022
  • Customer and Communication Support
  • Office Management
  • Organizational/Analytical Skills
  • Time Management
  • Typing (45-50 wpm)
  • Multitasking
  • Multi-Screen Navigation
  • Schedule interview appointments for potential new hires
  • Interview potential new hires
  • Clerical
  • 10-Key
  • Filing
  • Dewey Decimal System
  • Card Catalog
  • Special Collections
  • Answer Routine Questions
  • Assist Patron's w/databases
  • Use/Teach/Advise Patrons and Staff about the Internet and Digital Services
  • Software/Hardware Configuration
  • Interlibrary Loan
  • Outreach
  • Registers New Patrons for Library Accounts
  • Renew Library Items
  • Maintenance on Patrons Accounts
  • Data Entry/Data Collection
  • Collect Fees, Count Tils & Reserve
  • Create Displays, Flyers and Bookmarks
  • Create Monthly Display Boards
  • MS Suites (Outlook, Word, Publisher, Excel and etc .)
  • Google Docs
  • Workflows
  • Scala
  • Supervisor, Train, Coach, Mentor, Delegate and Schedule Management
  • Teach Basic Computer Classes
  • Print Daily/Weekly Reports and Rotate Weekly Count, Receipt Reports; Approve Staff Time Sheets
  • Preparation of Reports
  • Fines/Miscellaneous Receipts (send to Financial Services Department), Sign/File Receipts for/on Contractors, Vendors and Staff
  • Adult Programs/Crafts and Juvenile/Young Adult Programs
  • Intranet, Data Bases (Hoopla, LinkedIn, Gale, Flipster, Overdrive, Pronunciator, Canva, Google Chrome, Explorer, Outlook and etc
  • Operate Telephone System
  • Telephone Etiquette
  • EnVision Ware Monitors
  • Staff Link
  • Fax, Print, Scan, Copy and Upload Documents
  • Provide Reader's Advisory
  • Retention, Shelf Reading, Charge/Discharge Materials
  • Weed/Discard
  • Public Service
  • Conduct Interviews
  • Project Management: See Projects through from beginning to end with Vendors, Contractors, Patron's and Staff
  • Professional Development: Meet monthly w/Supervisor for work plan meetings/staff meetings and other meetings
  • Empty Bookdrops
  • Open/Close Branch
  • Lift 5-50 lbs
  • Climb Ladder
  • EHS
  • Extended Sitting
  • Light Cleaning Branch Inside/Outside (Cleaning Branch Grounds)

Education

Associate - General Studies of Science

Southern University at Shreveport
Shreveport, LA
05.2016

Skills

  • Computer skills
  • Interviewing
  • Data analysis skills
  • Customer service
  • Analysis skills
  • Financial services
  • Dispatching
  • Continuous improvement
  • Data collection
  • Management
  • Mobile devices
  • Organizational skills
  • Mentoring
  • Customer relationship management
  • Multi-line phone systems
  • Sales
  • Microsoft Office
  • Communication skills
  • Microsoft Excel
  • Typing
  • Customer support
  • Office management
  • Leadership
  • Windows
  • Hospitality
  • Marketing
  • Cash handling
  • Banking
  • Supervising experience
  • Relationship management
  • Multitasking
  • Dual Monitors
  • High Call Volume
  • Call Center
  • Appointment Scheduling
  • BOL's
  • Schedule Backhauls with PO#'s

Weather conditions awareness

Conflict resolution techniques

Warehousing environments

Strong decision-making

Certification

Driver's License, 02/01/23, 04/01/28

Awards

  • Voted Most Dependable from Shreve Memorial Library-University, 06/01/22
  • Rookie of the Year Award- SML, 10/01/18

Languages

English
Native or Bilingual

Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leave401k match4-day work weekCareer advancementTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Timeline

Transportation Dispatcher

Gordon Food Service
03.2024 - Current

Call Center Dispatcher

SporTran
10.2023 - 03.2024

Library Clerk

Caddo Parish School Board
08.2022 - 08.2023

Assistant Branch Manager

Shreve Memorial Library
02.2017 - 06.2022

Associate - General Studies of Science

Southern University at Shreveport

Similar Profiles

CREATE PROFILE
Monyunna Ashley-MedlinDispatcher