Moondra Bramlett
Lafayette
Summary
Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach. Results-oriented Sched
uler highly effective at managing calendars in demanding, fast-paced environments and versed in resource loading and operations sequencing. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Abbeville General Hospital
10.2025 - Current
- Facilitated patient registration and insurance verification processes to enhance operational efficiency.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Collaborated with clinical staff to streamline patient flow and appointment scheduling.
- Utilized electronic health record (EHR) systems for accurate patient data management.
- Trained new staff members on best practices in patient access procedures and system usage.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Scheduler
Arc Of Acadiana
04.2020 - 08.2025
- Planned and delegated work to meet project and production goals.
- Entered information into system to update status reports.
- Updated reports and daily logs for management use and permanent files.
- Made phone calls and sent emails to establish leads.
- Handled incoming calls and directed callers to appropriate department or employee.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Created, updated, and monitored project schedules for multiple departments.
- Coordinated with other departments regarding resources needed for specific projects.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Performed data entry into computer systems for tracking purposes.
Cargiver
Louisana health and reheb
07.2020 - 12.2020
- Participated in team meetings to address client progress and family concerns.
- Accompanied clients to social events, fostering social engagement and interaction.
- Maintained confidentiality of personal information while respecting individual client rights.
- Assisted elderly clients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, including blood pressure and pulse rate, for health assessments.
- Identified behavioral or physical changes, promptly reporting concerns to supervisor.
- Developed respite care plans based on caregiver availability and client needs.
- Provided companionship through conversation and recreational activities, enhancing quality of life.
Education
Associate of Science of Business - Business
Remington College
Lafayette, LA11.1999
Skills
- Schedule Management
- Problem-Solving
- Payroll Processing
- Timesheet Management
- Call Schedule Distribution
- Insurance verification
- Customer service
- HIPAA compliance
- Patient registration
- Patient check-in
Education and Training
other
Timeline
Patient Access Representative
Abbeville General Hospital
10.2025 - Current
Cargiver
Louisana health and reheb
07.2020 - 12.2020
Scheduler
Arc Of Acadiana
04.2020 - 08.2025
Associate of Science of Business - Business
Remington College