MORGAN AUDIRSCH
West Monroe
Summary
Results-oriented and driven worker with experience in customer service, hospitality, center-based care, and nursing clinical experience seeking to obtain a position with a company where I am able to grow and utilize my experience and knowledge gained from a well-rounded education of business management.
Overview
6
6
years of professional experience
Work History
Field Operations Scheduling Professional
Vivint, Inc
West Monroe, LA
04.2022 - 08.2023
- Utilize Genesys, an internal communication system, to cooperate with other departments and Technicians.
- Utilize Sales Force program to correct, adjust, and create tickets for Technicians.
- Create a record of what steps were taken regarding a ticket, eg. Created a new ticket, adjust an existing ticket.
- Utilize Click to schedule, reschedule, or adjust existing tickets for Technicians
- Occasional communication with Customers regarding escalated tickets.
Assistant
The Little ARC Academy
West Monroe, LA
07.2020 - 01.2021
- Helped prepare preschool-aged children for kindergarten by introducing basic concepts such as alphabet, numbers, colors, and shapes.
- Created activities to engage and interest children of various ages.
- Maintained safe, nurturing environment for children and followed prescribed procedures for optimal care
- Observed signs of behavioral or emotional issues, alerting senior staff and parents of concerns.
- Maintained clean classroom, eating, and activity areas.
- Helped children practice good hygiene and provided potty training and diapering.
Bartender
Trapp’s
West Monroe, LA
09.2019 - 07.2020
- Prepared alcoholic drinks for each customer in the restaurant.
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards.
- Requested identification to verify patrons are of legal drinking age.
- Used POS system to process cash and credit card transactions.
- Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.
- Worked with management to develop and implement scheduled bar maintenance
Waitress
Trapp’s
West Monroe, LA
06.2018 - 09.2019
- Performed food preparation duties, such as assembling salads, desserts, pouring drinks, and brewing coffee.
- Assisted host or hostess with answering phones to take reservations or to-go orders, and by greeting or seating patrons.
- Trained new servers and bussers in company values, culture, and policies.
- Supported hostesses and bussers with seating and table-clearing throughout high-volume shifts.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Communicated customers’ menu choices and special requests to kitchen staff to minimize errors.
Department Head Assistant/Backup Cashier
Hobby Lobby Inc.
West Monroe, LA
11.2017 - 06.2018
- Handled customer transactions, product exchanges, and product returns.
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- Volunteered for and tackled new assignments and tasks to ease staff member burden.
- Reviewed incoming orders for mistakes to maintain accurate inventory levels.
- Completed all required paperwork within anticipated timeframes.
Education
Associate Degree in Nursing -
Louisiana Tech University
Ruston, LA05-2026
Bachelor of Science - Human Resources Management
Louisiana Tech University
Ruston, LA11-2019
Skills
- Vital Sign Monitoring
- HIPAA Compliance
- Therapeutic Interventions
- Infection Control Procedures
- Patient Safety
- Patient Communication
- Compassionate Care
- EPIC
Timeline
Field Operations Scheduling Professional
Vivint, Inc
04.2022 - 08.2023
Assistant
The Little ARC Academy
07.2020 - 01.2021
Bartender
Trapp’s
09.2019 - 07.2020
Waitress
Trapp’s
06.2018 - 09.2019
Department Head Assistant/Backup Cashier
Hobby Lobby Inc.
11.2017 - 06.2018
Associate Degree in Nursing -
Louisiana Tech University
Bachelor of Science - Human Resources Management
Louisiana Tech University