Morgan Roberts
Denham Springs
Summary
I am an articulate receptionist/ billing associate with a background in both childcare and the medical field. I am always looking at opportunities to broaden my experience in vast fields, but also strengthen my knowledge and ability in those I am currently perusing. I am extremely organized and detailed oriented in everything I do.
Overview
12
12
years of professional experience
Work History
Medical Billing Specialist
Premier Healthcare LLC
07.2024 - Current
- Managed complex medical claims processing to ensure timely reimbursements and reduce denials.
- Audited billing records for accuracy, identifying discrepancies and implementing corrective measures.
- Collaborated with healthcare providers to resolve billing inquiries and enhance patient satisfaction.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
Intake Coordinator/Administrative Assistant
Bridgeway Healthcare and Hospice
11.2021 - Current
- Intake Coordinator Responsible for receiving referrals from outside sources and assigning to the appropriate community liaison. Once patient information is received, entering the patient into the EMR system and uploading all medical records and physician orders. If records and orders have not been received, then request them from the proper clinic and physician. maintaining communication with all appropriate parties via teams creating a billing file for all patients and updating with any changes made to the patients care ordering durable medical equipment for all patients. creating and maintaining excel spreadsheets to track all patient authorizations and missing documentation
- Administrative Assistant maintaining logs that document when patients admit and discharge along with the location of all patients answering and forwarding calls to the appropriate party using a multi-line phone system maintain a professional line of communication with all office staff via microsoft teams, providing timely updates.
- Office Supplies Take inventory once a quarter of all office and kitchen supplies for the office. Once approved, place all orders. When supplies come into the BR office, unpack and organize all incoming supplies. Vista Print- order stationery and business cards for all 3 locations when needed.
Receptionist/ Billing Associate
Eye Care & Surgery Center
12.2016 - 11.2021
- Conducted follow ups for denied claims and worked through insurance collections to get claims processed and paid promptly Planned and executed exquisite patient interaction, resulting in prompt appointment scheduling. Effectively controlled the release of proprietary and confidential information for general client lists. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared correspondence, accounting and financial documents for analysis.
Teacher
Dutchtown Child Development Center
07.2016 - 12.2016
- Preparing lesson plans for weeks at a time. Creating a exciting and safe learning environment for young children Establishing positive relationships with both child and guardian to ensure smooth school to home transactions.
Teacher Assistant
Gateway Preschool & Technology Center
01.2015 - 07.2016
- Assisted teacher in creating activity and games to stimulate a positive learning environment. Maintained a positive relationship with fellow employee to maintain a positive work environment. Created relationships with both children and their guardians to better aid in the children's learning process.
Camp Counselor
Athletes In Motion
01.2014 - 01.2015
- Maintaining a safe and relaxing environment for children when they get out of school. Created age appropriate activities to keep a steady transition until the children departed. Executed my knowledge to the best of my ability to assist in tutoring and mentoring children with their school work
Education
River Parish Community College
Gonzales, LA07-2015
High School Diploma -
Dutchtown Highschool
Prairieville05-2014
Skills
- Receptionist
- Customer Service
- Excel
- Documentation Review
- Time management
- Medical office experience
- Communication skills
- Accounts receivable
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance verification
- Patient billing
- CPT knowledge
- Denial management
- Medicare and medicaid process
- Collections management
- Quality-oriented team player
- Medical billing
- Medical terminology
- Remote work
Additional Information
- Skills
- Client-focused Phone Communications
- Excel in customer service Financial records and processing
- Quick learner File/records maintenance
- Microsoft Office Activity Planning
- Maintaining a happy work environment Working in large groups
Timeline
Medical Billing Specialist
Premier Healthcare LLC
07.2024 - Current
Intake Coordinator/Administrative Assistant
Bridgeway Healthcare and Hospice
11.2021 - Current
Receptionist/ Billing Associate
Eye Care & Surgery Center
12.2016 - 11.2021
Teacher
Dutchtown Child Development Center
07.2016 - 12.2016
Teacher Assistant
Gateway Preschool & Technology Center
01.2015 - 07.2016
Camp Counselor
Athletes In Motion
01.2014 - 01.2015
River Parish Community College
High School Diploma -
Dutchtown Highschool
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