Summary
Overview
Work History
Education
Skills
Timeline
Generic

MORGHEN DEMERY

Lafayette

Summary

Hardworking and Reliable Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Consistently accurate in drawer reconciliation.

Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.

Overview

5
5
years of professional experience

Work History

Patient Access Representative

Oschner Health
12.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.

Customer Service Cashier

Lowes
01.2024 - 11.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Cashier/Sales Associate

Rainbow Shops
05.2022 - 08.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.

Lifeguard

City of Natchitoches
01.2021 - 07.2023
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Monitored swimmers to ensure safety in the pool area.
  • Performed emergency rescues when necessary.
  • Performed regular cleaning and maintenance of pool equipment.
  • Assisted with swim lessons for guests and members of the facility.

Cashier

Super 1 Foods
02.2021 - 05.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Lakeview SR Highschool
Campti La

Associate of Science - Nursing

South Louisiana Community College
Lafayette, LA
12.2027

Skills

  • POS Systems
  • Returns Processing
  • Payment Collection
  • Customer Assistance
  • Customer Service
  • Cash Handling
  • Retail Merchandising
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Registration and admissions
  • Phone and email etiquette
  • Healthcare systems navigation
  • Strong empathy
  • Problem-solving
  • Team collaboration
  • Money handling
  • Conflict resolution
  • Friendly and outgoing
  • Verbal and written communication

Timeline

Patient Access Representative

Oschner Health
12.2024 - Current

Customer Service Cashier

Lowes
01.2024 - 11.2024

Cashier/Sales Associate

Rainbow Shops
05.2022 - 08.2023

Cashier

Super 1 Foods
02.2021 - 05.2022

Lifeguard

City of Natchitoches
01.2021 - 07.2023

High School Diploma -

Lakeview SR Highschool

Associate of Science - Nursing

South Louisiana Community College

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MORGHEN DEMERY