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Motunrayo Bello
Lagos
Summary
A smart, hardworking, innovative and goal driven individual, a customer centric and technically savvy IT Professional with over 3 years of extensive experience in handling customers complaints. Hands-on experience in providing unparalleled technical support to clients and ensuring the integrity of the entire structure. Proactively connects, set up and checks workstations and peripherals to ensure smooth operations. Passionate about building customer relationships, driving brand loyalty, and increasing customer engagement. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
11
11
Certifications
1
1
Language
Work History
Underwriter
MetroHealth HMO Limited Lagos
Lagos
04.2023 - Current
- Generating of invoices for clients on Medicloud
- Preparing utilization, client profitability reports and analysis quarterly, bi-annual, and annually
- Treating client services request
- Responding to emails and phone calls when necessary
- Liaising with client services on payments made by clients
- Proper and efficient processes of Invoices and following up with client service on payment by the clients
- Any Other function as may be assigned by management.
- Achieved high customer satisfaction by providing prompt responses and clear communication throughout the underwriting process.
- Maximized profitability with careful monitoring of loss ratios while maintaining a balanced book of business.
- Increased department productivity, prioritizing tasks effectively and meeting strict deadlines consistently.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Technical Support Advocate
Tek Experts Nigeria
03.2022 - 03.2023
- Assisting customers to fix technical issues relating to Microsoft products, for example windows operating system and Microsoft Office suites
- Ensuring Microsoft products and system function as desired and provide the technical skills needed to keep them working properly
- Assisting customers to resolve issues related to computers, phones, tablets, networks, and software related services
- Providing excellent customer service by ensuring service request are treated in an efficient and effective manner
- Assisting Customers to update drivers and installation of windows operating system
- Communicate with customers via phone calls, text and chats and doing follow-up to ensure customer satisfaction are met
- Met client satisfaction by 100% by providing technical support to clients around the globe
- Escalating complex issues to higher level of support (Tier 3)
- Going the extra-mile to find resolution to customers complaint by making extensive research
- Proper documentation of issues resolved for future references.
- Managed escalation procedures, ensuring that critical incidents received prompt attention from appropriate teams.
- Enhanced customer satisfaction by providing timely and effective technical support.
- Provided exceptional remote support, utilizing screen sharing tools for efficient issue resolution.
- Established a positive rapport with customers through empathetic listening and clear communication skills.
- Collaborated with cross-functional teams to develop new solutions for recurring issues.
- Reduced call abandonment rates by implementing an effective follow-up system for unresolved issues or inquiries left on voicemail messages or emails.
- Developed strong relationships with clients, fostering trust and loyalty in our services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
Account Support Officer
Stanbic IBTC Bank (U-connect Human Resources Ltd)
09.2019 - 03.2022
- Onboarded Customers and ensure compliance of documents provided by customers
- Verified documents provided by prospect customers and ensuring all processes are in line with CBN regulations
- Assisted in the preparation of Weekly / Monthly reports
- Assisted in management of receivables and payables
- Carried out daily banking activities
- Performed any other functions as may be assigned by the unit head.
Administrative Officer
Delta State Sports Commission (NYSC)
02.2018 - 01.2019
- Kept record of incoming and outgoing files and typing of necessary documents
- Ensure all administrative matters of the office are running smoothly
- Prepared and present detailed reports.
Information Technology Officer
Dangote Sugar Refinery (Industrial Trainee)
08.2014 - 08.2015
- Carried out troubleshooting and maintenance of networks, mails, and installation of software
- Performed periodic user's access management updates
- Set up all IT infrastructures for the smooth running of the organization
- Managed daily activities of the company IT operations.
Desktop Support Officer
Font IT International (SIWES)
05.2013 - 08.2013
- Performed daily service desk operations
- Escalated issues for resolution at appropriate levels
- Ensured all IT service desk policies and procedures are adhered to
- Provided first level technical support for users across applications and systems.
Education
B.Sc - Computer Science
Ladoke Akintola University Of Technology
Ogbomoso, Oyo State 10.2020 - 04.2022
HND - Computer Science
Kwara State Polytechnic
Ilorin, Kwara State 09.2015 - 08.2017
ND - Computer Science
Kwara State Polytechnic
Ilorin, Kwara State 11.2012 - 09.2014
West Africa Examinations Council (W.A.E.C) -
Girl's Secondary Grammar School
Obalende, Lagos State. 06.2005 - 04.2011
Skills
Customer Service
Software Installation
Operating system management
Customer Service
Technical Support
Technical Troubleshooting
Analyzing data
Problem-solving abilities
Teamwork and Collaboration
Decision-Making
Continuous Improvement
Certification
Data Fluency: Exploring and Describing Data, LinkedIn, 2021
Skills Highlight
- Excellent skills in providing technical support and advice to ensure that projects are deployed on time.
- Exceptional problem solving and tasks prioritization skills.
- Oral and written communication skills.
- Excellent customer facing skills and Analytical skills.
- Strong user skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Willing/able to learn IT technologies quickly.
- Skill in monitoring and responding to Service Support tickets.
- Hands-on experience with computer networks, network administration and network installation.
- Installation and Troubleshooting of Software.
- Familiarity with Windows Desktop Environments.
- Interpersonal Skill.
- Good IT process understanding.
- Very good problem-solving skills.
- Passion for customer service.
- Adaptation to environment and challenges.
- Integrity, Detail Oriented and Teamwork.
- Patient in learning and dealing with people.
References
Available On Request
Interests
Surfing the internet
Listening to music
Timeline
Underwriter
MetroHealth HMO Limited Lagos
04.2023 - Current
Technical Support Advocate
Tek Experts Nigeria
03.2022 - 03.2023
B.Sc - Computer Science
Ladoke Akintola University Of Technology
10.2020 - 04.2022
Account Support Officer
Stanbic IBTC Bank (U-connect Human Resources Ltd)
09.2019 - 03.2022
Administrative Officer
Delta State Sports Commission (NYSC)
02.2018 - 01.2019
HND - Computer Science
Kwara State Polytechnic
09.2015 - 08.2017
Information Technology Officer
Dangote Sugar Refinery (Industrial Trainee)
08.2014 - 08.2015
Desktop Support Officer
Font IT International (SIWES)
05.2013 - 08.2013
ND - Computer Science
Kwara State Polytechnic
11.2012 - 09.2014
West Africa Examinations Council (W.A.E.C) -
Girl's Secondary Grammar School
06.2005 - 04.2011