Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mya M. Brown

Shreveport,LA

Summary

Dynamic Digital Personal Shopper at Walmart with a proven track record in customer service and order accuracy. Expert in online order processing and relationship building, consistently achieving high satisfaction ratings. Recognized for mentoring peers and enhancing team performance while maintaining a flexible schedule to meet customer needs effectively.

Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.

Experienced with understanding client preferences and curating personalized shopping experiences. Utilizes strong communication and organizational skills to ensure client satisfaction. Knowledge of fashion trends and product selection to enhance shopping experience.

Overview

5
5
years of professional experience

Work History

Digital Personal Shopper

Walmart
10.2021 - 05.2025
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing 25 through 30 issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.

Customer Service Representative, Sales Associate

Dillards Department Store
01.2020 - 10.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to 25 through 40 requests per day, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Education

Bachelor of Science - Business Management And Adminstration

Louisiana State University Shreveport
Shreveport, LA
05-2025

High School Diploma -

Southwood High School
Shreveport, LA
05-2019

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Customer relations
  • Relationship building
  • Flexible schedule
  • Online order processing
  • Upbeat and outgoing attitude
  • Prioritizing orders
  • Verifying order accuracy
  • Accurate money handling
  • Product expertise
  • Sales proficiency
  • Delivery management

Languages

English

Timeline

Digital Personal Shopper

Walmart
10.2021 - 05.2025

Customer Service Representative, Sales Associate

Dillards Department Store
01.2020 - 10.2021

Bachelor of Science - Business Management And Adminstration

Louisiana State University Shreveport

High School Diploma -

Southwood High School

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Mya M. Brown