Myette Bonaventure
Baton Rouge
Summary
Experienced in streamlining order processing workflows, resulting in reduced fulfillment times and enhanced operational efficiency. Demonstrated ability to manage inventory levels effectively, ensuring optimal stock availability while minimizing delays in order fulfillment. Engaged in problem-solving initiatives that addressed operational challenges, contributing to improved workflow and customer satisfaction. Proven track record in training and mentoring team members, fostering a collaborative environment that enhances overall team performance.
Overview
12
12
years of professional experience
2017
2017
years of post-secondary education
Work History
Amazonian
Amazon fulfillment center
Baton Rouge
07.2025 - 01.2026
- Streamlined order processing workflows, significantly reducing fulfillment times and enhancing overall operational efficiency.
- Trained and mentored new team members, fostering a collaborative environment that improved team performance and morale.
- Managed inventory levels effectively, ensuring optimal stock availability and minimizing delays in order fulfillment.
- Operated material handling equipment to efficiently transport products, ensuring timely order fulfillment and delivery.
- Engaged in problem-solving initiatives to address operational challenges, driving improvements in workflow and customer satisfaction.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Identified discrepancies between physical count and computer data.
Customer Service Representative
Everrise inc
Baton Rouge
11.2022 - 03.2025
- Delivered exceptional customer service by resolving inquiries and complaints, enhancing overall customer satisfaction and loyalty.
- Managed customer accounts and processed orders efficiently, ensuring accurate and timely service delivery.
- Trained and mentored new team members, fostering a collaborative environment that improved team performance.
- Utilized CRM software to track customer interactions and analyze feedback, driving continuous improvement initiatives.
- Streamlined communication between departments, enhancing information flow and reducing response times for customer queries.
- Maintained accurate records of customer interactions, supporting data-driven decision-making for service enhancements.
- Answered customer inquiries and provided accurate information regarding products and services.
- Delivered exceptional customer service by efficiently resolving inquiries, enhancing customer satisfaction and loyalty.
- Managed high-volume inbound calls, ensuring prompt responses and accurate information dissemination to customers.
- Utilized CRM software to track customer interactions, improving follow-up processes and service delivery standards.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Provided accurate information about products or services to customers.
Sales Associate
American Freight Furniture and Mattress
Baton Rouge
06.2021 - 10.2022
- Provided exceptional customer service by addressing inquiries and resolving issues, enhancing overall customer satisfaction.
- Assisted customers in selecting products by understanding their needs, leading to increased sales and repeat business.
- Maintained organized and visually appealing displays, contributing to a welcoming shopping environment for customers.
- Processed sales transactions efficiently, ensuring accurate cash handling and a seamless checkout experience for customers.
- Collaborated with team members to achieve daily sales goals, fostering a cooperative and motivated work atmosphere.
- Trained new associates on product knowledge and sales techniques, promoting a knowledgeable and confident sales team.
- Managed inventory levels by conducting regular stock checks, ensuring product availability and minimizing stockouts.
- Developed strong relationships with customers through effective communication, resulting in positive reviews and referrals.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained up-to-date knowledge of store merchandise and policies.
Cleaner Helper
Legacy cleaning co
Baton Rouge
12.2018 - 02.2020
- Maintained cleanliness and organization of assigned areas, ensuring a safe and welcoming environment for all users.
- Assisted in stocking cleaning supplies and materials, enabling efficient workflow and consistent service delivery.
- Followed daily cleaning schedules, resulting in thorough upkeep and improved client satisfaction with facility conditions.
- Collaborated with team members to complete cleaning tasks efficiently, enhancing overall productivity and teamwork.
- Demonstrated time management skills by prioritizing cleaning tasks to meet tight deadlines and maintain service standards.
- Adapted to changing cleaning requirements, showcasing flexibility and commitment to maintaining high cleanliness standards.
- Cleaned bathrooms, emptied trash bins, restocked supplies.
- Scrubbed sinks, toilets, countertops, mirrors, walls and other surfaces.
- Dusted surfaces in offices and classrooms to maintain a clean environment.
- Maintained janitorial equipment such as mops and brooms in good condition.
- Cleaned spills immediately using proper safety procedures.
- Swept and mopped floors, vacuumed carpets, and washed windows.
- Reported any issues or damages to supervisor in a timely manner.
Caregiver
Sunset Personal Care
Baton Rouge
03.2016 - 10.2018
- Assisted clients with daily living activities, ensuring their comfort and well-being while fostering positive relationships.
- Monitored and reported changes in clients' physical and emotional conditions to healthcare professionals for timely interventions.
- Prepared nutritious meals and adhered to dietary restrictions, promoting health and wellness among clients.
- Implemented safety protocols to maintain a secure environment, reducing potential hazards and enhancing client safety.
- Collaborated with family members to discuss care plans and address concerns, ensuring comprehensive support for clients.
- Assisted with medication management, ensuring accurate administration and promoting adherence to prescribed treatments.
- Maintained accurate documentation of client activities and care, supporting effective communication among the care team.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Crew trainer
McDonald's Restaurant
Baton Rouge
02.2014 - 01.2016
- Trained new crew members on food safety protocols and operational procedures, ensuring compliance with health standards.
- Assisted management in maintaining inventory levels by conducting regular stock checks and reporting discrepancies.
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly, enhancing overall satisfaction.
- Collaborated with team members to streamline workflows, improving service speed during peak hours and minimizing wait times.
- Conducted regular training sessions for staff, fostering a team-oriented environment and improving overall operational efficiency.
- Monitored dining area cleanliness and organized seating to provide a welcoming atmosphere for guests.
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Facilitated conflict resolution exercises to promote a positive work environment.
Education
Friendship Capitol High School
Baton Rouge, LouisianaSkills
- Order processing
- Customer account management
- CRM software
- Problem resolution
- Communication skills
- High-volume call handling
- Sales transaction processing
- Complaint resolution
- Product knowledge
- Time management
- Record keeping
- Quality assurance
- Client relationship management
- Service delivery standards
- Call handling
- Conflict resolution
- Multitasking
- Customer accounts
Timeline
Amazonian
Amazon fulfillment center
07.2025 - 01.2026
Customer Service Representative
Everrise inc
11.2022 - 03.2025
Sales Associate
American Freight Furniture and Mattress
06.2021 - 10.2022
Cleaner Helper
Legacy cleaning co
12.2018 - 02.2020
Caregiver
Sunset Personal Care
03.2016 - 10.2018
Crew trainer
McDonald's Restaurant
02.2014 - 01.2016
Friendship Capitol High School