Mykenshia Burton
Haughton,LA
Summary
Dynamic professional with extensive experience as a Casino Host, excelling in customer service. Proven ability to enhance guest loyalty through personalized service and effective communication.
Overview
16
16
years of professional experience
Work History
Casino Host
Penn Entertainment
08.2023 - Current
- Assisted guests with reservations and event planning, enhancing customer satisfaction and loyalty.
- Provided information on casino amenities, services, and promotions to promote guest engagement.
- Learned casino protocols and systems to ensure compliance with regulations and operational standards.
- Supported team members in executing special events, contributing to seamless experiences for guests.
- Maintains excellent communication with all departments.
Real Estate Agent
Lark Realty
04.2021 - 12.2024
- Cultivated strong client relationships through effective communication and personalized service.
- Assisted clients in navigating the home buying process, ensuring clear understanding of contract terms.
- Conducted market analysis to identify trends, pricing strategies, and competitive properties for clients.
- Developed comprehensive marketing plans utilizing social media platforms to enhance property visibility.
Casino Host
Caesars Entertainment
01.2022 - 06.2023
- Adapted quickly to dynamic environments, addressing guest concerns efficiently and professionally.
- Developed knowledge of loyalty programs to effectively communicate benefits to guests.
- Monitored guest activities to identify opportunities for personalized service enhancement.
- Collaborated with various departments to facilitate smooth operations and improve overall guest experience.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
Accountant
Louisiana Truck Stop and Gaming
02.2010 - 03.2020
- Managed monthly reconciliations and maintained accurate financial records.
- Oversaw budgeting processes, ensuring alignment with organizational goals.
- Developed and implemented internal control procedures to enhance compliance.
- Led audits, identifying discrepancies and recommending corrective actions.
- Preparing bank deposits, general ledger postings and statements.
Skills
- Customer service
- Patience and empathy
- Event planning experience
- Detail-oriented
- Relationship development
- Marketing knowledge
Timeline
Casino Host
Penn Entertainment
08.2023 - Current
Casino Host
Caesars Entertainment
01.2022 - 06.2023
Real Estate Agent
Lark Realty
04.2021 - 12.2024
Accountant
Louisiana Truck Stop and Gaming
02.2010 - 03.2020