MYKIA TURNER
LCMC Health
New Orleans
1
Certification
10
years of professional experience
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Work History
Patient Care Technician (PCT)
4 Years 2 Months- Assisted healthcare team in monitoring patient vital signs and reporting changes promptly.
- Provided direct patient care, including bathing, grooming, and feeding support to enhance comfort.
- Collaborated with nurses to implement care plans and ensure adherence to protocols.
- Trained new staff on patient care procedures and safety protocols to improve team performance.
Phlebotomist
8 Months- Collected blood samples using venipuncture and capillary techniques ensuring patient comfort and safety.
- Processed and labeled specimens accurately to maintain chain of custody and prevent mix-ups.
- Implemented quality control protocols to improve accuracy in testing results and reduce errors.
- Monitored inventory of supplies, ensuring availability for uninterrupted operations and compliance with regulations.
- Collaborated with healthcare professionals to communicate patient needs and enhance service delivery.
Patient Access Representative
5 Years 1 Month- Facilitated patient registration and insurance verification processes to enhance efficiency.
- Managed incoming calls, addressing inquiries and scheduling appointments accurately.
- Collaborated with clinical staff to ensure seamless patient intake and transition to care services.
- Analyzed patient feedback to identify areas for service improvement, enhancing overall patient satisfaction.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Customer Service / Cashier
5 Months- Processed customer transactions efficiently using POS systems.
- Handled cash, credit, and debit transactions accurately to ensure financial integrity.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Monitored inventory levels at the register and communicated restocking needs to management.
Education
High School Diploma
Skills
Patient Care Support
Electronic Medical Records (EMR/EHR)
Medical Documentation & Scribing
Patient scheduling
HIPAA Compliance
Data management
Operations support
Microsoft Excel & Word
Critical Thinking & Problem Solving
Communication & Team Collaboration
Certification
- First Aid Certification
- Armed Security License
- Class D Security License
Timeline
Patient Care Technician (PCT)
LCMC Health
10.2021 - 12.2025Read More
Phlebotomist
PSL Plasma
02.2021 - 10.2021Read More
Patient Access Representative
Ochsner Health
01.2016 - 02.2021Read More
Customer Service / Cashier
Bi-Lo, Harveys & Winn Dixie
08.2015 - 01.2016Read More
New Orleans International High School
High School Diploma
Read More