MYRA SIMS
Lafayette
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Barclay KYC Department
Alorica
06.2024 - Current
- Processed and evaluated credit card applications for major retail brands, ensuring accuracy by cross-referencing with credit bureau data and internal banking systems.
- Facilitated communication between retail store associates and applicants, delivering clear instructions and support throughout the application process.
- Maintained a high level of accuracy in data entry, ensuring all customer information was up-to-date and compliant with company standards.
- Executed credit assessments, analyzing applicants' financial histories to make informed lending decisions.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance customer satisfaction and loyalty.
- Updated and maintained databases with current information.
Technical Support Representative
Omni Interactions
01.2024 - 03.2024
- Assisted customers with turbo tax software
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Demonstrated commitment to client satisfaction through timely communication about project status updates, potential challenges, or delays.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Identified issues, analyzed information and provided solutions to problems.
Patient Engagement Representative
Conifer Healthcare Solutions
02.2023 - 05.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Customer Experience Specialist
Sunshine Admin
06.2022 - 12.2022
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction by 20%
- Updated databases with new and modified customer data.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Hostess
Rotolo's Pizzeria
03.2021 - 03.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Additional duties are assisting my coworkers in busing their tables, bringing food to tables, and cleaning bathrooms during the shifts at night
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answering customer questions, providing information and passing messages on to the scheduling team
- Also using database and spreadsheets to track progress and developments with existing and new customers
WRITER
THE LUZURIAGA FOUNDATION
09.2020 - 01.2021
- Writing letters of encouragement and advice on excelling in their curriculum, as well as uplifting and motivating through chosen words of inspiration
- Working independently, however, would assist team members with mailing out their letters in a timely manner.
Education
High School Diploma -
CARENCRO HIGH SCHOOL
Carencro, LA05-2022
Skills
- Data entry
- Customer service
- Technical support
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Active listening
- Conflict resolution
- Product knowledge
- Task prioritization
- Microsoft office
- Quality assurance
- Good Telephone Etiquette
- Recordkeeping
Skills
Accomplishments
- CPR (Infant)
- Public Speaking (Intermediate)
- Written & Verbal Communication/Comprehension
- S/P2 Automotive Service Pollution Prevention
- HTML, CSS & JavaScript knowledgeable
- S/P2 Automotive Service Safety
- Editing & Proofreading
- Verbal communication
- Customer Service (NRF Trained)
- Good listener
- Organized
- Flexible
- Multitasking
- Typing
- Data Entry
- Skills
Timeline
Barclay KYC Department
Alorica
06.2024 - Current
Technical Support Representative
Omni Interactions
01.2024 - 03.2024
Patient Engagement Representative
Conifer Healthcare Solutions
02.2023 - 05.2023
Customer Experience Specialist
Sunshine Admin
06.2022 - 12.2022
Hostess
Rotolo's Pizzeria
03.2021 - 03.2022
WRITER
THE LUZURIAGA FOUNDATION
09.2020 - 01.2021
High School Diploma -
CARENCRO HIGH SCHOOL