Nabil Alali
Bossier City
Summary
Dedicated customer service professional with strong technical troubleshooting skills and a passion for delivering exceptional support. Proven ability to resolve complex issues, enhance customer satisfaction, and maintain high standards of data privacy and accuracy. Adaptable, solution-oriented, and committed to continuous learning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service / Tech Support Agent
Foundever (TurboTax)
03.2026 - 04.2026
- Managed high-volume support via chat and phone while maintaining professionalism and efficiency
- Diagnosed and resolved technical issues, improving first-contact resolution rates
- Guided customers through TurboTax software, tax-filing issues, account troubleshooting, and navigation
- Maintained strict data privacy and security standards for sensitive financial and personal information
- Applied active listening and clear communication to deliver customer-focused support
- Recorded and documented customer calls to support performance tracking, issue analysis, and ongoing process improvements
User Support Specialist
Remotasks
01.2023 - 04.2024
- Delivered customer support via live chat, email, and ticketing systems
- Resolved account access, login, and billing issues using step-by-step technical guidance
- Maintained ownership of cases until fully resolved, escalating when needed
- Ensured strict compliance with data security and privacy standards
- Investigated payment concerns and coordinated with finance teams for timely solutions
- Documented customer interactions and call details to improve performance metrics and support continuous service improvements
Equipment Technician / Maintenance
Sam's Club
04.2025 - 08.2025
- Performed routine inspections and preventative maintenance to ensure equipment safety and reliability
- Diagnosed and repaired technical issues, minimizing downtime
- Coordinated with vendors and internal teams to resolve complex problems in a fast-paced environment
- Responded quickly to urgent issues, keeping store operations running smoothly
Background Actor
CABCASTING
01.2022 - 03.2025
- Collaborated with production teams under tight deadlines in high-pressure environments
- Followed detailed instructions to maintain consistency and accuracy on set
- Maintained professionalism while working with diverse teams and large groups
- Casted by known companies such as DC, Marvel, AMC, Amazon, Taylor perry, Taylormade, and more
Customer Service Associate
SUBWAY
06.2024 - 12.2024
- Processed customer orders and transactions accurately with attention to detail
- Resolved customer concerns efficiently to maintain satisfaction
- Delivered friendly, high-volume service while maintaining cleanliness and organization
Education
High School Diploma - Remote
Georgia Connections Academy
Remote05-2022
Skills
- Technical Troubleshooting & Problem Solving
- Customer Relationship Management & Service
- Software Navigation & Account Management
- Data Privacy & Security Standards
- Payment Processing & Billing Support
- Live Chat, Call, and Email Support
- Zendesk, Jira, Slack, Microsoft Excel
- Multitasking, Adaptability, Time Management
- Quick Learner
- 80 WPM
Certification
- Security Awareness - Experts and Sales Consultant (INTUIT)
- Privacy Awareness – INTUIT
- FTC Order Compliance - Customer Success (INTUIT)
- SERT Vishing (OICS_4891)(INTUIT)
Languages
English – Native/Bilingual
Arabic – Native/Bilingual
Timeline
Customer Service / Tech Support Agent
Foundever (TurboTax)
03.2026 - 04.2026
Equipment Technician / Maintenance
Sam's Club
04.2025 - 08.2025
Customer Service Associate
SUBWAY
06.2024 - 12.2024
User Support Specialist
Remotasks
01.2023 - 04.2024
Background Actor
CABCASTING
01.2022 - 03.2025
High School Diploma - Remote
Georgia Connections Academy