Summary
Overview
Work History
Skills
Timeline
Generic

NAKEETA THOMAS

Shreveport

Summary

Knowledgeable Call Center Receptionist with methodical approach to completing records. Handles high-volume inquiries with professionalism and poise to quickly address customer issues. Proficient in balancing administrative and customer service requirements with productivity targets.

Overview

24
24
years of professional experience

Work History

Direct Service Caregiver

Southern Ingenuity
03.2025 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Switchboard Receptionist

Bossier Parish Community College
03.2024 - Current
  • Greeted visitors and provided them with directions to the appropriate destination.
  • Assisted customers in placing orders over the phone and routed their inquiries to the appropriate department.
  • Verified customer information such as name, address, telephone number prior to processing requests or orders.
  • Managed multiple lines simultaneously while providing courteous service to callers.

Call Agent

Teleperformance USA
06.2020 - 01.2023
  • Provided customer service support for incoming calls and emails.
  • Answered customer inquiries regarding products, services, billing and technical issues.
  • Assisted customers with navigating the company's website and placing orders online.
  • Responded to customer complaints in a timely manner.
  • Resolved customer issues using problem-solving skills.
  • Maintained accurate records of customer interactions and transactions.
  • Escalated complex customer inquiries to appropriate personnel when necessary.

Cashier

Burger King
06.2001 - 01.2011
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers.

Skills

  • Message Taking
  • Visitor assistance
  • Reception Area Maintenance
  • Maintaining records
  • Switchboard Operation
  • Call Routing
  • Call Monitoring
  • Microsoft Office

Timeline

Direct Service Caregiver

Southern Ingenuity
03.2025 - Current

Switchboard Receptionist

Bossier Parish Community College
03.2024 - Current

Call Agent

Teleperformance USA
06.2020 - 01.2023

Cashier

Burger King
06.2001 - 01.2011

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NAKEETA THOMAS