Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nam Pham

Lafayette

Summary

Dynamic tax preparer with expertise in income tax preparation at Nola's Tax Services, recognized for enhancing client satisfaction through exceptional service and confidentiality. Proven ability to analyze financial records and assess tax situations, while demonstrating strong organizational skills and empathy in high-pressure environments. Committed to fostering trust and delivering accurate results.

Personable and analytical professional, well-suited for roles requiring strong attention to detail and excellent communication skills. Possesses foundational understanding in tax regulations and accounting principles, coupled with proficiency in financial software and data entry. Prepared to streamline tax preparation processes and ensure compliance, enhancing client satisfaction and accuracy.

Developed strong analytical and problem-solving skills within high-paced tax preparation environment. Demonstrates proficiency in financial analysis, client consultation, and regulatory compliance. Seeking to transition these transferable skills to new opportunity, contributing to effective and efficient operations in dynamic setting.

Developed skills in supportive and challenging environment, looking to transition into new field. Effective communication and conflict resolution, combined with strong ability to build rapport. Seeking to leverage these skills to make meaningful impact in new role.

Offering compassionate nature and natural ability to relate to young individuals, eager to learn and grow in supportive environment. Brings understanding of importance of behavior management and effective communication. Ready to use and develop active listening and conflict resolution skills in Tutoring role.

Overview

3
3
years of professional experience

Work History

Tax Preparer

Nola's Tax Services
07.2024 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.

Bank Teller

Gulf Coast Bank
12.2023 - 07.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Youth Care Worker

AMI Kids
07.2022 - 01.2023
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Enhanced youth development by implementing structured activities and educational support.
  • Completed clear and concise documentation of youth behavior and actions.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Assisted with daily living skills training, supporting self-sufficiency among program participants.

Education

Associate of Science - Accounting

South Louisiana Community College
Lafayette, LA
05-2025

Associate in General Studies - General Studies

South Louisiana Community College
Lafayette, LA
12-2023

Skills

  • Organization skills
  • Document preparation
  • Income tax preparation
  • Local, state, and federal tax returns
  • Youth supervision
  • Multicultural sensitivity

  • Self-care techniques
  • Behavior management
  • Patience and empathy
  • Skills development
  • Motivation strategies
  • Subject matter expertise

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual
Japanese
Elementary
Chinese (Mandarin)
Elementary

Timeline

Tax Preparer

Nola's Tax Services
07.2024 - Current

Bank Teller

Gulf Coast Bank
12.2023 - 07.2024

Youth Care Worker

AMI Kids
07.2022 - 01.2023

Associate of Science - Accounting

South Louisiana Community College

Associate in General Studies - General Studies

South Louisiana Community College
Nam Pham