Nancy Perez
Destrehan
Summary
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
21
21
years of professional experience
Work History
Disaster Support Coordinator
Restore Louisiana
03.2024 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Office Manager/Administrative Assistant, Temp
Douglas Cook Enterprises
08.2023 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Logistics Coordinator
AMN Logistics
07.2023 - Current
- Maintained positive relationships with carriers, negotiating contracts to secure competitive rates for shipping services.
- Streamlined dispatch operations by implementing new software tools to improve tracking and scheduling processes.
- Coordinated effectively between clients, carriers, and internal departments to ensure smooth execution of shipments from pickup to delivery.
- Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated dispatching of 4 drivers to accomplish daily delivery requirements.
Account Manager/Customer Service/Dispatch
Diamond Paper LTD
07.2018 - 08.2023
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
Financial Care Manager/Customer Service
JPay INC
03.2004 - 06.2018
- Hiring/Training in Call Center Environment
- Responsible for Onboarding and Human Resources.
- Financial Care Manager Responsible for Creating and implementing parameters for Chargebacks.
- Assist with Obtaining Clearances for State Facilities.
- Assist with Bids (State) for Products and Services.
Education
Associates Science - Social Work/Paralegal
Florida International University
Skills
- Project management
- Appointment scheduling
- Data entry
- Documentation and recordkeeping
- Report preparation
- Time management
- Attention to detail
- File organization
- Microsoft Excel
- Inbound phone call handling
- Scheduling appointments
- Customer database systems
- Office opening and closing
Languages
Spanish
Full Professional
Timeline
Disaster Support Coordinator
Restore Louisiana
03.2024 - Current
Office Manager/Administrative Assistant, Temp
Douglas Cook Enterprises
08.2023 - 03.2024
Logistics Coordinator
AMN Logistics
07.2023 - Current
Account Manager/Customer Service/Dispatch
Diamond Paper LTD
07.2018 - 08.2023
Financial Care Manager/Customer Service
JPay INC
03.2004 - 06.2018
Associates Science - Social Work/Paralegal
Florida International University
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