Nancy Reynolds
Liberty Community Living Center
Ponchatoula
19
years of professional experience
Dynamic Human Resources Manager with a proven track record at Liberty Community Living Center, skilled in HR policies and employee relations. Successfully enhanced operational efficiency through streamlined administrative processes. Committed to delivering exceptional customer experiences and fostering collaboration that improves service delivery outcomes.
Work History
Human Resources Manager
8 Years- Maintained employee records, ensuring compliance with HR policies.
- Processed payroll accurately and efficiently.
- Conducted hiring processes and orientations to enhance team integration.
- Filled in for the Business Office Manager to maintain operational continuity.
- Performed general office duties to support daily operations.
Business Office Manager
4 Years- Managed daily office operations, ensuring compliance with regulatory standards.
- Developed and implemented streamlined administrative processes to enhance efficiency.
- Supervised financial management tasks, including budgeting and payroll processing for staff.
- Coordinated communication between departments to foster collaboration and improve service delivery outcomes.
- Trained and mentored office staff on best practices in customer service and administrative procedures.
Financial Services Representative
5 Years 2 Months- Delivered exceptional customer service, resolving inquiries and concerns effectively.
- Verified medical insurance and collected copays and deductibles from patients.
- Performed receptionist duties and general office tasks to support operations.
Insurance Verification Specialist
5 Years 5 Months- Managed insurance verification processes to ensure timely and accurate approvals.
- Collaborated with healthcare providers to gather necessary documentation for insurance claims.
- Utilized advanced software systems to track patient eligibility and verify insurance coverage.
- Trained new staff on verification protocols, enhancing team productivity.
Education
High School Diploma
Skills
HR policies and procedures
Microsoft Office proficiency
Operational efficiency
Employee relations
Training and mentoring
Customer service best practices
Timeline
Human Resources Manager
Liberty Community Living Center
06.2011 - 06.2019Read More
Business Office Manager
Liberty Community Living Center
06.2007 - 06.2011Read More
Financial Services Representative
Ochsner Foundation Hospital
03.2006 - 05.2011Read More
Insurance Verification Specialist
McKesson Specialty Pharmaceuticals
10.2000 - 03.2006Read More
L’Anse Creuse High School
High School Diploma
Read More