Naomi Diego Gaspar

• Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
• Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
• Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
• Interviewed, hired, and trained new workers.
• Resolved issues between employees and customers using company policies.
• Oversaw all daily office operations and equipment maintenance.
• Assumed responsibility for personnel deployed to work site.
• Complied with safe operating practices and assessed operational procedures against best practices.
• Maintained records and logs of work performed and materials and equipment used.
• Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
• Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
• Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
• Improved client satisfaction with timely project completion through effective communication and coordination among team members.
• Created weekly and monthly reports and presentations for management team.
• Coordinated site investigations, documented issues, and escalated to executive teams.
• Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
• Ensured compliance with local regulations, obtaining necessary permits and coordinating inspections throughout the construction process.
• Conducted comprehensive training programs for new hires, ensuring high level of competency and adherence to safety standards.
• Maintained compliance with all regulatory requirements, conducting regular site inspections and audits.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Monitored, coached, and supervised a team of 30 employees and a fleet of 20 vans.

• Served as a role model for clients, sharing personal experiences of recovery and resilience.
• Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
• Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
• Enhanced client recovery by providing emotional support and practical guidance.
• Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
• Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
• Maintained accurate documentation of client interactions, supporting case management efforts.
• Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
• Promoted a strengths-based approach for clients through active listening and empathy.
• Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
• Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
• Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
• Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
• Communicated with individuals' family members, offering information, and insight into support services available at community level.
• Transported individuals to medical appointments and support meetings whenever needed.
• Maintained computers, printers and technical resources to avoid disruption in operations.
• Educated family members about mental health conditions and available resources, fostering understanding and support networks for clients.
• Attended classes and seminars to enhance knowledge of equipment and operating systems.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Assisted in recruitment to build team of top performers.
• Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
• Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.
• Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
• Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Conducted regular reviews of operations and identified areas for improvement.
• Educated staff on organizational mission and goals to help employees achieve success.
• Worked with customer service representatives to handle escalated customer issues.
• Worked with customer service to handle escalated customer issues.

• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Collaborated with team members to achieve monthly sales targets.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Identified upselling opportunities to increase revenue generation.
• Maintained up-to-date knowledge of product and service changes.

Loaded, unloaded, and moved material to and from storage and production areas.

• Consistently lifted materials weighing as much as 60 pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
• Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
• Achieved timely dispatch of orders using effective time management strategies during the picking process.
• Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
• Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
• Increased accuracy of inventory records through meticulous documentation and regular audits.
• Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
• Streamlined inventory management, updating records to reflect real-time stock levels.
• Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
• Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
• Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
• Reduced order processing times with meticulous attention to order picking and packaging.
• Assisted in receiving, stocking and distribution of merchandise.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Assembled pallets and crates for secure transportation of materials.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Operated equipment while observing standard safety procedures.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Moved furniture and boxes using utility dolly and truck ramp.
• Surrounded items in cling film, padded blankets, and tape to protect from damage.