Naomi Terrance
Baton Rouge
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Office Manager/Medical Records Clerk
Apollo Behavioral Health Hospital
Baton Rouge
10.2022 - Current
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Therapeutic Recreation Specialist
Villa Feliciana Medical Complex
Jackson
10.2019 - 10.2023
- Created documentation of patient treatment plans, change in treatment, progress and outcome evaluations to facilitate recordkeeping objectives.
- Facilitated leisure education classes to increase awareness of leisure activities and opportunities.
- Completed initial assessments of patients and family to determine and address individual home care needs.
- Developed and implemented individualized therapeutic recreation plans for clients.
- Provided direct supervision of clients during recreational activities.
- Provided crisis intervention when needed during recreational sessions or outings.
Recreation Manager
Youth Villages
Linden
06.2016 - 10.2018
- Oversaw daily operations and maintenance of recreation facilities.
- Developed budgets for recreation programs and tracked expenses.
- Facilitated communication between vendors and suppliers providing services or products related to recreation programming.
- Managed staff scheduling, training, performance evaluations, and disciplinary actions.
- Served as a liaison between parents and guardians and staff regarding program information.
Education
Bachelor of Science - Therapeutic Recreation Specialist
Southern University And A&M College
Baton Rouge, LA 08.2011 - 05.2016
Skills
- Bookkeeping
- Vendor engagement
- Staff hiring
- Billing
- Regulatory compliance
- Scheduling and calendar management
- Conflict management
- Office administration
- Policy and procedure modification
- Performance improvement
- Strategic planning
- Clear oral/written communication
Timeline
Office Manager/Medical Records Clerk
Apollo Behavioral Health Hospital
10.2022 - Current
Therapeutic Recreation Specialist
Villa Feliciana Medical Complex
10.2019 - 10.2023
Recreation Manager
Youth Villages
06.2016 - 10.2018
Bachelor of Science - Therapeutic Recreation Specialist
Southern University And A&M College
08.2011 - 05.2016