Narciana Mays
Shreveport
Summary
Resourceful professional experienced in both educational and customer service environments. Skilled in behavior management and supporting diverse learning needs, with a proven ability to enhance student engagement and foster collaborative learning. Eager to contribute to team success in a positive educational setting.
Overview
6
6
years of professional experience
Work History
Paraprofessional
Caddo School Board
Shreveport, LA
09.2022 - Current
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Facilitated classroom activities to enhance student engagement and promote collaborative learning.
- Monitored student progress, providing feedback and support to improve academic performance.
- Collaborated with educators to develop instructional materials tailored to specific curricula.
Call Center Representative
Teleperformance
Shreveport, LA
08.2020 - 09.2022
- Managed high-volume inbound calls, providing exceptional customer service and issue resolution.
- Trained new representatives on call handling procedures and company policies to ensure consistent service delivery.
- Developed scripts and responses for common customer inquiries, enhancing communication efficiency.
- Monitored team performance metrics, identifying areas for improvement and implementing corrective actions.
Education
High School Diploma -
Northwood High
Shreveport, LASkills
- Behavior management
- Effective communication
- Helping students with special needs
- Computer skills
- Clerical support
Timeline
Paraprofessional
Caddo School Board
09.2022 - Current
Call Center Representative
Teleperformance
08.2020 - 09.2022
High School Diploma -
Northwood High