NaStarria Dunbar
Ferriday
Summary
Adept at elevating customer experiences, I excelled in roles at Heritage Manor Nursing Home and other establishments, consistently achieving sales goals through expert cash handling and problem-solving skills. My collaborative approach and ability to thrive under pressure fostered positive outcomes and loyalty, showcasing my commitment to excellence and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeper
Heritage Manor Nursing Home
08.2020 - 05.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Bkwik Food Mart
08.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Dollar Tree
07.2024 - 08.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Wireless Sales Associate
TROC Global
01.2024 - 03.2024
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
Sales Associate
Dollar Tree
11.2023 - 12.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
Loss Prevention Service
07.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Agent
Hotel Vue
11.2022 - 04.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Cashier/Hostess
Dodges Chicken Store
01.2023 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Night Auditor
JDH Developers
06.2022 - 11.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Hostess
Dodges Chicken Store
05.2021 - 10.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Medical Office Assistant
Copiah-Lincoln Community College
Natchez, MSSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Cash handling
Certification
- Certified Hospitality Front Desk Operations (CHFD) - Choice Hotels
- Microsoft Office Specialist (MOS) - Microsoft.
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- National Professional Certification in Customer Service - National Retail Federation (NRF).
- Loss Prevention Certified (LPC) - Loss Prevention Foundation.
- ServSafe Alcohol - National Restaurant Association.
Timeline
Sales Associate
Bkwik Food Mart
08.2024 - 10.2024
Sales Associate
Dollar Tree
07.2024 - 08.2024
Wireless Sales Associate
TROC Global
01.2024 - 03.2024
Sales Associate
Dollar Tree
11.2023 - 12.2023
Customer Service Representative
Loss Prevention Service
07.2023 - 11.2023
Cashier/Hostess
Dodges Chicken Store
01.2023 - 03.2023
Front Desk Agent
Hotel Vue
11.2022 - 04.2023
Night Auditor
JDH Developers
06.2022 - 11.2022
Hostess
Dodges Chicken Store
05.2021 - 10.2022
Housekeeper
Heritage Manor Nursing Home
08.2020 - 05.2021
- Certified Hospitality Front Desk Operations (CHFD) - Choice Hotels
- Microsoft Office Specialist (MOS) - Microsoft.
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- National Professional Certification in Customer Service - National Retail Federation (NRF).
- Loss Prevention Certified (LPC) - Loss Prevention Foundation.
- ServSafe Alcohol - National Restaurant Association.
Medical Office Assistant
Copiah-Lincoln Community College
Similar Profiles
Rochelle WilliamsRochelle Williams
Certified Medical Assistant at Heritage Manor Nursing HomeCertified Medical Assistant at Heritage Manor Nursing Home
Beth JohnsonBeth Johnson
Care Assistant at Heritage Manor Nursing HomeCare Assistant at Heritage Manor Nursing Home
Maria MarcellMaria Marcell
LPN Clinicals- Nursing Home Rotation at Heritage Manor Nursing HomeLPN Clinicals- Nursing Home Rotation at Heritage Manor Nursing Home