Natalie Cherry
Mandeville,LA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Provider Services Representative
Cigna
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased accuracy of processed claims through rigorous quality checks and cross-referencing with relevant data sources.
- Improved provider satisfaction by addressing their concerns promptly and providing clear explanations on claim denials or adjustments.
- Increased customer satisfaction by providing efficient and friendly service in a high-volume environment.
- Met quality scores and goals monthly set by the management team.
Customer Experience Agent
Blue Cross Blue Shield
10.2022 - 07.2023
- Provided friendly support to customers by addressing inquiries and concerns.
- Resolved customer complaints by listening attentively and offering appropriate solutions.
- Guided customers through processes and procedures to enhance experience.
- Updated customer accounts with relevant information and notes.
- Handled incoming calls and messages, ensuring prompt responses.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
Front Desk Agent
IP Casino Resort Spa
04.2014 - 03.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Lead Optician
Eyemart Express
07.2018 - 02.2022
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Developed customized solutions for patients with unique vision challenges, increasing access to high-quality optical care within the community.
- Assessed customer's needs through detailed consultations leading them towards suitable options based on their lifestyle and requirements.
- Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
- Maintained a clean and organized work environment while adhering to all safety protocols related to handling optical equipment.
Education
Ocean Springs High School
Ocean Springs, MS2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Verbal communication
Timeline
Provider Services Representative
Cigna
07.2023 - Current
Customer Experience Agent
Blue Cross Blue Shield
10.2022 - 07.2023
Lead Optician
Eyemart Express
07.2018 - 02.2022
Front Desk Agent
IP Casino Resort Spa
04.2014 - 03.2022
Ocean Springs High School
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