Natalie Hood
Shreveport,LA
Summary
Experienced media and administrative professional with over 5 years of track record. Thrives in fast-paced environments and consistently delivers tasks on time. Meticulous attention to detail and outstanding communication and project management skills. Demonstrated ability to handle multiple tasks in high-pressure settings. Recognized for proactive problem-solving, process optimization, and team support.
Overview
9
9
years of professional experience
Work History
Insurance Coordinator
Pediatric Dentistry
11.2023 - Current
- Demonstrated the ability to research and analyze insurance policies and regulations to ensure compliance with clinic policies
- Communicated with insurance companies, parents, and other dental offices for all insurance verification information
- Created detailed dental breakdowns for individual policies for hundreds of patients a day
- Skilled in verifying eligibility of private insurance and Medicaid policies via phone, internet, and fax
- Call center experience where I managed approximately 100 calls a day
- Skilled in communication via email including sending medical records, X-rays, and office notes
New Photographer/Reporter
hopeprescott.com
09.2016 - 03.2021
- Company Overview: An online newspaper providing local news and events coverage
- Generated story ideas, research, and set up interviews, produced content in the field, write and edit the story, and post stories on the website and media platforms
- Built relationships with community and community leaders for the purpose of developing connections and story leads
- Photographed news events for publication
- Produced on average 30 stories monthly for online newspaper
- Networked with local business including Chamber of Commerce
- Reported on local events of interest, city board meetings, local school board meetings, Chamber of Commerce Banquets and events, and grand openings
- An online newspaper providing local news and events coverage
Customer Service Representative
Cabun Rural Health
08.2020 - 02.2021
- Scheduling and assisted insurance verification
- Assisted roughly 20 patients a day with completion of registration paperwork
- Skilled in contacting patients to remind of upcoming appointments
- Answered and routed phone calls
Education
Associates - General Studies
University of Arkansas Hope-Texarkana
Hope, Arkansas 05.2018
Associates - Human Services
University of Arkansas Hope-Texarkana
Hope, Arkansas 05.2018
Associates - Early Childhood Education
University of Arkansas Hope-Texarkana
Hope, Arkansas 05.2018
Skills
- Customer service and assistance
- Organizational skills
- Collaboration and networking
- Written and Verbal Communication Skills
Portfolio Examples
- Https://www.hopeprescott.com/2019/08/hempstead-county-library-ribbon-cutting/
- Https://www.hopeprescott.com/2019/11/hcedc-annual-meeting/
- Https://www.hopeprescott.com/2019/06/memorial-ceremony-for-maleah-davis/
- Https://www.hopeprescott.com/2017/06/hempstead-county-farm-family-of-the-year/
- Https://www.hopeprescott.com/2019/08/diamond-rio-headlines-43rd-annual-hope-watermelon-festival/
- Https://www.hopeprescott.com/2017/06/groundbreaking-at-the-library/
- Https://www.hopeprescott.com/2017/09/miss-hempstead-county-pageant-2/
Professional Associations
- Hope-Hempstead Junior Auxiliary, Member
- Hope Lions Club, Member
- Junior Auxiliary, Public Relations Chair, Served during second active year
Timeline
Insurance Coordinator
Pediatric Dentistry
11.2023 - Current
Customer Service Representative
Cabun Rural Health
08.2020 - 02.2021
New Photographer/Reporter
hopeprescott.com
09.2016 - 03.2021
Associates - General Studies
University of Arkansas Hope-Texarkana
Associates - Human Services
University of Arkansas Hope-Texarkana
Associates - Early Childhood Education
University of Arkansas Hope-Texarkana
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