Natalie Patterson
Gretna
Summary
Dynamic retail leader with extensive experience at Academy Sports and Outdoors, excelling in employee training and inventory management. Proven track record of enhancing customer satisfaction and driving sales growth through effective leadership and strategic planning. Skilled in budgeting processes and team motivation, consistently achieving operational excellence and fostering a positive workplace culture. Skilled in leading and managing teams with strong focus on operational efficiency. Previous role as Lead Assistant Manager provided exposure to corporate strategies, business development, and team management. Strengths include ability to drive performance improvement, implement strategic plans and handle complex administrative tasks. Prior experience has led to improved productivity, staff engagement and enhanced customer service within the organization.
Overview
10
10
years of professional experience
Work History
Lead Assistant Manager
Academy Sports and Outdoors
Metairie
08.2024 - Current
- Assisted in the recruitment, interviewing, and hiring of new employees.
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
- Collaborated with other departments on projects that would benefit the store's overall success.
- Performed administrative tasks such as scheduling shifts or preparing documents for management review.
- Participated in budgeting processes by providing input on cost-saving initiatives.
- Conducted weekly meetings with staff to discuss progress and address any issues or concerns.
- Developed training programs for new employees as well as existing staff members.
- Provided feedback on individual employee performance during quarterly reviews.
- Handled cash transactions accurately while ensuring proper security protocols were followed.
- Maintained accurate records of employee attendance, payroll, and other related documents.
- Provided guidance and support to subordinate staff members on a daily basis.
- Enforced disciplinary actions when necessary according to company guidelines.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Analyzed store data to identify trends or potential opportunities for growth.
- Implemented strategies to improve customer service levels and increase sales revenue.
- Managed inventory levels by conducting regular stock counts and ordering supplies when necessary.
- Created reports detailing store performance against key metrics such as sales targets or labor costs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance, priorities, and provide feedback.
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness, and address areas of weakness.
Route Sales Associate
Frito-Lay
06.2023 - 06.2024
- Drive the company route truck safely, and use the equipment properly to load and/or unload the truck.
- Merchandise store shelving, coolers, and displays with products in assigned accounts (self-managed role).
- Writing orders by computer, collecting money, and obtaining signatures on receipts.
- Responsible for the daily stocking of Frito-Lay products, primarily at large-format accounts.
- Use a handheld computer to record sales, manage inventory, and communicate daily.
- Distribute Frito-Lay's complete line of quality products to existing and new accounts.
- Order, deliver, and merchandise Frito-Lay products to particular stores based on the route.
- With a focus on meeting customer service needs and making sure our products remain fresh and look good in the stores.
- Organizing, rotating, and stocking shelves during each store visit is the platform for providing excellent customer service.
- Follow a manager's direction on transferring cases of product from the backroom to the store's sales floor.
- Ensure the snack products are on display, and the shelves are looking their best by properly rotating the products and removing all stale or damaged packages.
- Worked as a team with sales counterparts and maintained a professional demeanor.
- Directly impacts the sales process by having continuous contact with customers.
- Operate and troubleshoot equipment on a daily basis, keeping the company competitive in the market.
- Managing the store on my own before the sales associates arrive for the day.
- Organized paperwork associated with deliveries; prepared reports summarizing daily activities upon completion of route.
- Processed payments for orders taken on the route, collected cash and checks as required.
- Conducted daily route checks to ensure proper product delivery and availability at each stop.
- Ensured compliance with all applicable laws and regulations pertaining to food safety, sanitation standards, transportation rules.
- Analyzed customer needs to identify appropriate sales solutions.
- Provided feedback on market trends, competitive activities, and new product opportunities in assigned territory.
- Adhered to all safety protocols while driving company vehicles and handling products during deliveries.
- Assisted customers with product selection and answered questions regarding products.
- Developed strong relationships with customers, providing exceptional service and follow-up support.
- Reported any issues or concerns related to customer accounts or product quality and availability back to management team.
- Managed the loading and unloading of merchandise onto trucks, ensuring accuracy in order fulfillment.
- Maintained accurate records of customer orders and inventory levels.
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
- Received incoming shipments from vendors or warehouses; inspected contents for accuracy against invoices.
- Participated in store set-ups or special events when requested by clients.
- Manually loaded and unloaded heavy cases of product onto pallets for secure transport.
- Implemented promotional programs such as discounts, coupons, as instructed by management team.
- Resolved disputes related to price discrepancies between orders placed versus delivered items.
- Troubleshot problems related to delivery routes or customer accounts; provided resolutions in a timely manner.
- Performed regular maintenance on company vehicles including checking oil levels, tire pressure, and fuel levels prior to departure from warehouse facility.
- Contacted new and existing customers to discuss products and services resulting in repeat business.
- Planned and organized routes within territory to maximize efficiency and time.
- Coordinated paperwork and payments with consistent accuracy to keep impeccable route records.
- Addressed customer concerns head-on by using service expertise and knowledge of company policies to develop successful solutions.
- Promoted positive relationships with customers to maintain consistent sales.
Store Manager
Dollar General
New Orleans East Crowder Blvd
04.2015 - 11.2023
- Staff management: Hiring, training, scheduling, and supervising employees.
- Customer service: Store managers aim to provide excellent customer service and understand their customers' needs.
- Inventory control: Store managers ensure the store has enough of each product by managing inventory levels, tracking purchase orders, and maintaining the supply chain.
- Sales: Store managers set sales targets and create plans to help their team achieve them.
- Store condition: Store managers ensure the store is well maintained, and meets visual merchandising standards.
- Compliance: Store managers ensure compliance with policies and procedures.
- Reporting: Store managers report on buying trends, customer needs, and profits.
- Leadership: Led teams of up to 20 or more salespeople, motivating them to increase sales, while promoting brand recognition and loyalty.
- Constantly going the extra mile.
- Won top area store based on annual sales growth/shrink.
- Leadership and management training.
- Strong expense and account management expertise.
- Excellent memory and attention to detail, mastery of in-store logistics, systems, and inventory.
- Customer service, payroll, schematics, cash handling, staffing, planner sets, ordering, merchandising, truck, and endcaps.
- Business Center Shrink.
- Weekly Store Summary CCTV
- People, leadership, sales leadership, resilience, organization, communication.
- Developed relationships with suppliers to negotiate better prices.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Planned special promotions or discounts based on market trends.
- Assessed operational efficiency of the store's departments.
- Performed regular price checks to ensure competitive pricing.
- Updated POS system with new products and promotional offers.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Created weekly work schedules for store personnel.
- Implemented efficient systems for tracking stock movement.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Ensured compliance with safety regulations and company policies.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented campaigns and promotions to help with developing goods and services.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
Store Manager
Five Below
New Orleans
12.2015 - 10.2021
- Set an example, and encourage all employees to meet and exceed the company's goals and objectives on a consistent basis.
- Meet and exceed the company's service standards and sales goals on a consistent basis.
- Acquire product knowledge information provided by the company to enhance the customer's shopping experience.
- Spend time on the selling floor working with customers to assist them with their product selections by providing thorough product knowledge information.
- Consistently follow and abide by the company's established register and cash-handling policies and procedures.
- Create additional sales opportunities by promoting and suggesting other appropriate items.
- Support and participate in inventory management functions to include: the receiving procedures, transfers, pricing procedures, product counts, and physical inventories as required.
- Actively participate in and support the company's safety and security standards at all times.
- Assist in meeting the company's brand image and housekeeping standards.
- Attend and participate in store meetings, company training sessions, as required, furthering the development of skills to meet the company's objectives.
- Other duties as assigned.
- Developed relationships with suppliers to negotiate better prices.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Performed regular price checks to ensure competitive pricing.
- Created weekly work schedules for store personnel.
- Implemented efficient systems for tracking stock movement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Assessed operational efficiency of the store's departments.
- Updated POS system with new products and promotional offers.
- Managed daily banking activities such as deposits and withdrawals.
- Planned special promotions or discounts based on market trends.
- Recruited, trained and supervised new employees.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Higgins
Marrero, LA05-2007
Skills
- Employee training
- Inventory management
- Budgeting processes
- Customer service
- Sales analysis
- Shift scheduling
- Recruitment processes
- Cash handling
- Performance monitoring
- Team management
- Customer engagement
- Employee retention
- Staff management
- Effective leadership
- Task delegation
- Retail operations
- Customer relations
- Verbal and written communication
- Reporting and documenting
- Scheduling and planning
- Orientating and training
- Team motivation techniques
- Customer service and satisfaction
- Recruiting and interviewing
- Problem-solving
- Orientation and training
- Project management abilities
- Cost reduction
- Staff development
- Policy enforcement
- Financial management
- Contract management
Timeline
Lead Assistant Manager
Academy Sports and Outdoors
08.2024 - Current
Route Sales Associate
Frito-Lay
06.2023 - 06.2024
Store Manager
Five Below
12.2015 - 10.2021
Store Manager
Dollar General
04.2015 - 11.2023
High School Diploma -
Higgins
Similar Profiles
MaKayla AdamMaKayla Adam
Apparel Department/ Brand Specialist at Academy Sports and OutdoorsApparel Department/ Brand Specialist at Academy Sports and Outdoors
Kalissa JacksonKalissa Jackson
Fulfillment & Logistics at Academy Sports and OutdoorsFulfillment & Logistics at Academy Sports and Outdoors
Julia HammJulia Hamm
Footwear Sales Associate at Academy Sports and OutdoorsFootwear Sales Associate at Academy Sports and Outdoors
Carol TuttleCarol Tuttle
Equipment Operator at Academy Sports and Outdoors DCEquipment Operator at Academy Sports and Outdoors DC
Delwyn BoddenDelwyn Bodden
Tractor Operator at Southeast Flood Protection Authority WestTractor Operator at Southeast Flood Protection Authority West