Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Richenberger

Lafayette

Summary

Demonstrated leadership as a Shift Leader at Sonic, ensuring smooth operations and top-tier customer service in a fast-paced environment. Gained strong administrative and data entry skills while supporting multiple professors at LSU, highlighting attention to detail and organizational strength. Delivered exceptional client care as a Front Desk Associate at Massage Envy, managing appointments, promoting wellness services, and maintaining a welcoming atmosphere. Recognized across all roles for consistent excellence in customer service and a client-first mindset. Seeking a stimulating, professional environment where I can apply my customer service expertise, creativity, and dedication to delivering quality experiences.

Overview

5
5
years of professional experience

Work History

Front Desk Associate

Massage Envy
02.2025 - Current
  • Greeted clients professionally and ensured a welcoming environment to enhance the guest experience.
  • Managed appointment scheduling, confirmations, cancellations, and rescheduling via computer system.
  • Handled membership sales, service upgrades, and retail transactions to meet sales goals.
  • Maintained accurate client records, including intake forms and treatment notes.

Shift Leader

Sonic Drive-In
03.2024 - 07.2024
  • Oversaw operations, ensured top-notch customer service, managed inventory and training, and handled cash transactions with precision, maintaining high standards and a positive team environment.

Delivery Driver

Domino's Pizza
12.2022 - 03.2024
  • Ensured timely and accurate delivery of pizzas and other menu items to customers, providing excellent customer service at all times.
  • Responsibilities included managing cash transactions, navigating delivery routes efficiently, and maintaining a clean and organized vehicle.

Cashier

Marshalls
10.2020 - 04.2021
  • Processed customer purchases, returns, and exchanges, operated the cash register to handle cash, credit, and debit transactions, provided excellent customer service, maintained an organized checkout area, and balanced the cash drawer at the end of each shift.

Education

High School Diploma -

Lafayette High School
Lafayette, LA
05-2025

Skills

  • Excellent verbal and written communication
  • Conflict resolution
  • Appointment scheduling
  • Multitasking in fast-paced environments
  • Membership sales
  • Product knowledge and upselling
  • Proficiency in point-of-sale (POS) systems
  • Experience with booking/scheduling software

Timeline

Front Desk Associate

Massage Envy
02.2025 - Current

Shift Leader

Sonic Drive-In
03.2024 - 07.2024

Delivery Driver

Domino's Pizza
12.2022 - 03.2024

Cashier

Marshalls
10.2020 - 04.2021

High School Diploma -

Lafayette High School

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Natalie Richenberger