NATASHA CHAPMAN
Walker
Summary
Skilled Patient Service Representative with a proven track record at WOMANS HOSPITAL, excelling in HIPAA compliance and customer service. Demonstrated ability to enhance patient satisfaction through effective communication and empathy. Adept at insurance verification and maintaining patient confidentiality, significantly improving clinic efficiency and patient trust.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Professional patient services leader with comprehensive experience in healthcare settings. Skilled in managing patient relations, optimizing service delivery, and leading teams to achieve high performance. Strong focus on collaboration, adaptability, and reliable support for both staff and patients. Expertise in communication, conflict resolution, and process improvement ensures exceptional patient care and operational efficiency.
Overview
22
22
years of professional experience
Work History
Patient Service Representative
WOMANS HOSPITAL
09.2012 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Patient Services Representative
Our Lady Of The Lake Hospital
12.2002 - 12.2013
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
Education
CERTIFICATION - MEDICAL CODING AND BILLING
MEDVANCE INSTITUTE
Baton Rouge, LA05-2001
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient intake
- Payment collection
- Scheduling appointments
- Patient greeting
- Eligibility determination
- Medical insurance
- Data entry proficiency
- Medicaid
- Patient follow-up
- Patient admitting
Timeline
Patient Service Representative
WOMANS HOSPITAL
09.2012 - Current
Patient Services Representative
Our Lady Of The Lake Hospital
12.2002 - 12.2013
CERTIFICATION - MEDICAL CODING AND BILLING
MEDVANCE INSTITUTE
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