Natasha Green
Lafayette
Summary
Dedicated professional with strong leadership skills in pharmacy operations. Known for effective training of new staff and unwavering commitment to customer service, ensuring compliance with safety protocols and regulatory guidelines.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
Lafayette
07.2018 - Current
- Supervised daily pharmacy operations and workflow management.
- Trained and mentored new pharmacy technicians and staff members.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Managed inventory control, ensuring proper stock levels of medications.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Ordered supplies and restocked shelves when necessary.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Established and updated patient profiles, medications and insurance details.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Ensured that all medications were stored properly, following safety protocols.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Manager
SONIC DRIVE INN
Broussard
09.2007 - Current
- Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
- Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
- Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
- Performs restaurant opening and/or closing duties
- Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
- Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
- Completes and maintains all drive-in restaurant employment related records and payroll records
- Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
- Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
- Interview and hire restaurant crew and management team members to achieve proper staffing levels
- Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
- Develop and implement a marketing plan
Customer Service Associate
WALMART
Lafayette
01.2010 - 01.2011
- Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise
- Responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate
- Responsible for processing sales and returns using a cash register and addressing customer complaints
- Provide knowledgeable answers to questions about product, pricing and availability.
- Work with internal departments to meet our customers' needs.
- Work with customers to resolve product returns, shipping inquiries and order status questions.
Education
Pharmacy Technician - Pharmacy Technician
Unitech Training Academy
Lafayette, LA 08.2017 - 10.2018
diploma - Early Childhood Education
ASHFORD UNIVERSITY
Alameda, CAdiploma -
ACADIANA HIGH SCHOOL
Lafayette, LASkills
- Insurance claim issue resolution
- Prescription intake
- Basic life support
- Inventory
- Venipuncture
- Computer operation
- Insurance prior authorization
- Correct Prescription Errors
- Phlebotomy
- Prescription processing
- Insurance third-party billing
- Inventory management
- State and federal pharmacy laws
- Medical terminology
- Drug order put-away
- Pharmacy technician experience
- Dispensing prescriptions
- Productivity software
- Out of stock medication
- Pharmaceutical regulatory compliance
- Prescription labeling
- Technical Proficiency
- Windows
- Training
- Pharmacy inventory replenishment
- Hippa
- Pharmacy customer complaint resolution
- Customer service
- Prescription verification
- MacOS
- McKesson
- Geriatric
- Insurance claim form preparation
- Insurance verification
- Computer literacy
- Tablet dosage calculations
- Leadership
- Mixture and solution calculations
- Drug regulation
- Ordering medications
- Prescription order interpretation
- Payroll
Certification
- Pharmacy Technician License, 06/01/25, 06/01/26
- Registered Pharmacy Technician
- Pharmacy Technician Certification
- Pharmacy Intern License
Additional Information
Pharmaceutical Inventory & Storage, Knowledge of FDA Guidelines, Equipment, Infection Control, Workplace Safety, EKG interpretation, Medical Terminology, Transportation, Pediatric Phlebotomy, Geriatric Phlebotomy, Standard Precaution, Venipuncture, Dermal, & Capillary Puncture, Obtaining and Recording Vital Signs, HIPAA and OSHA Compliance, Anatomy & Physiology, Stress Test Administration
Timeline
Lead Pharmacy Technician
CVS Pharmacy
07.2018 - Current
Pharmacy Technician - Pharmacy Technician
Unitech Training Academy
08.2017 - 10.2018
Customer Service Associate
WALMART
01.2010 - 01.2011
Manager
SONIC DRIVE INN
09.2007 - Current
diploma - Early Childhood Education
ASHFORD UNIVERSITY
diploma -
ACADIANA HIGH SCHOOL