Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nataya Johnson

Baton Rouge

Summary

Detail-oriented and customer-focused professional with a strong background in account management, technical support, and team supervision. Experienced in resolving client issues, managing account inquiries, and providing personalized assistance to ensure customer satisfaction and retention. Skilled in troubleshooting basic technical problems, maintaining accurate account records, and coordinating with internal teams to deliver timely and effective solutions. In previous supervisory roles, successfully led and motivated team members, provided coaching and performance feedback, and helped drive service excellence across departments. Known for building strong client relationships, maintaining professionalism under pressure, and using a leadership-focused, solution-first approach to support both customer needs and company goals.

Overview

4
4
years of professional experience

Work History

Cashier/ Customer Service Representative

Lowes Home Improvment
Baton Rouge
11.2023 - 05.2025
  • Tasked with swiftly processing customer checkouts to ensure a satisfying shopping experience, I upheld a strong commitment to customer service excellence. As a collaborative team member, I performed various roles including cashier operations, providing product support, and maintaining store cleanliness. I was versatile, stepping in for fellow associates when necessary. Vigilant in preventing losses, I utilized keen observation, meticulousness, and ethical conduct. I consistently stayed informed about the store’s policies on payments, returns, and exchanges to provide accurate guidance to customers. Additionally, I managed the organization of merchandise around the checkout area, ensuring items were returned to their proper place when not purchased.

Customers Care Supervisor

Cox Communications
Baton Rouge
07.2024 - 04.2025
  • In my role as a Cox Customer Care Representative and later as a Supervisor, I’ve developed a deep understanding of both frontline customer support and leadership within a fast-paced service environment. As a representative, I focused on delivering exceptional support and excellent customer service by ensuring their needs are met with professionalism and efficiency. I served as the first point of contact for inquiries related to billing, technical issues, service plans, and general account information. My goal is always to resolve concerns quickly and accurately, while creating a positive experience that builds trust and loyalty.
  • As I moved into a supervisory position, I took on greater responsibility—coaching and mentoring team members, monitoring performance metrics, and ensuring our team consistently met or exceeded service goals. I worked closely with other departments to escalate issues when needed and always prioritized creating a positive and productive team culture. My goal has always been to lead by example, support my team’s growth, and uphold the high service standards that Cox is known for.

Cashier/ Center Customer Service Representative

Walmart
Baton Rouge
10.2022 - 08.2023
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Worked as a team member performing cashier duties, product assistance and cleaning. Cross-trained and provided back-up for other customer service representatives when needed. Prevented store losses using awareness, attention to detail and integrity. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Removed any merchandise from the register area and restocking it in the appropriate areas.

Barista

Starbucks
Baton Rouge
07.2021 - 10.2022
  • Greeted guests in a friendly manner as they entered the store and informed them about daily coffee and food specials. Took coffee, food and other beverage orders and prepared them for customers quickly and effectively. Maintained a clean and professional appearance and dining area for guest satisfaction. Washed dishes and restocked the bar line for continued fast service capabilities.

Education

Some College (No Degree) - Accounting

Southern University And A&M College
Baton Rouge, LA

Skills

  • Financial analysis
  • Microsoft Excel
  • Cost accounting
  • Oral Communications
  • People Leadership
  • Persuasive Negotiation
  • Proactive Approach
  • Proactive Strategies
  • Problem Solving
  • Accountability
  • Sales Negotiations
  • Strategic Thinking
  • Team Mentorship
  • Business Communications
  • Time Management
  • Communication
  • Workplace Organization
  • Conflict Resolution
  • Conflict Resolution Training
  • Critical Thinking
  • Customer Satisfaction
  • Organizing
  • Sales
  • Active Listening
  • Adaptability
  • Coaching
  • Customer Service
  • Decision Making
  • Detail-Oriented
  • Effective Delegation
  • Effective Listening
  • Empathic Listening
  • Empathy Training
  • Ethical Practices
  • Interpersonal Communication
  • Leadership
  • Learning New Concepts
  • Learning Quickly
  • Mentor Coaching
  • Mentorship
  • Negotiation
  • Microsoft Office
  • Microsoft Database
  • Microsoft Excel
  • Microsoft Excel Training
  • Microsoft Excel Data Analysis
  • Data Analysis
  • Google Sheets
  • Spreadsheets

Languages

English
Full Professional
Spanish
Limited

Timeline

Customers Care Supervisor

Cox Communications
07.2024 - 04.2025

Cashier/ Customer Service Representative

Lowes Home Improvment
11.2023 - 05.2025

Cashier/ Center Customer Service Representative

Walmart
10.2022 - 08.2023

Barista

Starbucks
07.2021 - 10.2022

Some College (No Degree) - Accounting

Southern University And A&M College

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Nataya Johnson