Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Mocklin

Kenner

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Wiseguys Daiquiris. Excelled in customer service and beverage preparation, significantly enhancing guest satisfaction and loyalty. Demonstrated strong multitasking abilities and relationship management, contributing to a welcoming atmosphere and efficient service delivery. Proven track record of exceeding performance targets through exceptional service and teamwork.

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Bar Waiter

Wiseguys Daiquiris
08.2024 - Current
  • Maintained clean and organized bar area.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
  • Anticipated guest needs and provided proactive service.
  • Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Assisted with bartending duties during high-volume shifts.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Volunteer

Chateau Living Center
06.2020 - 07.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Coordinated with different service providers to meet clients' individual needs.

Server Assistant

The Crossing
10.2022 - 06.2023
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
  • Assisted with dining room set up prior to and after service period.
  • Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
  • Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Streamlined service efficiency, assisting servers with food delivery and urgent customer requests.
  • Maintained cleanliness and order in dining area, setting high standard for guest experience.
  • Promoted welcoming atmosphere, greeting guests upon arrival and assisting with seating arrangements.
  • Promoted menu items and specials to guests, contributing to increased sales of featured dishes.
  • Improved customer satisfaction with quick and attentive response to inquiries and needs.
  • Assisted with bussing tables and cleaning up spills.

Education

No Degree - Finance

Southeastern Louisiana University
Hammond, LA
05-2027

Skills

  • Customer service
  • Strong multitasking
  • Cleaning and sanitization
  • Order taking
  • Memory retention
  • Payment processing
  • Cleanliness
  • Cash handling
  • Bartending prowess
  • Relationship management
  • Beverage preparation
  • Food and beverage pairings
  • Table bussing
  • Tableside service
  • Menu memorization
  • Dining area maintenance

Timeline

Bar Waiter

Wiseguys Daiquiris
08.2024 - Current

Server Assistant

The Crossing
10.2022 - 06.2023

Volunteer

Chateau Living Center
06.2020 - 07.2023

No Degree - Finance

Southeastern Louisiana University
Nathan Mocklin