Knowledgeable Core Systems Specialist with strong foundation in systems analysis and optimization. Proven track record in streamlining processes and enhancing system performance. Demonstrated expertise in troubleshooting complex technical issues and implementing effective solutions.
Overview
3
3
years of professional experience
Work History
Core Systems Specialist
Eagle Federal Credit Union
Baton Rouge, LA
04.2023 - Current
Developed comprehensive documentation outlining code functionality in PowerOn and updated documentation as needed in ongoing projects.
Created user friendly documentation on how to resolve technological issues and application installations, including setup.
Designed custom applications and reports using PowerOn and various web development tools to improve workflow efficiency and overall productivity within the organization.
Collaborated with managers from different departments and branches to develop customized solutions for unique business needs.
Implemented system upgrades to maintain optimal performance levels and accommodate business growth.
Provided responsive remote and on site support for users experiencing technical difficulties, resolving issues efficiently while maintaining excellent customer relations skills throughout interactions.
Set up hardware and software in optimal configurations to meet performance requirements.