NATIRYA CASBY
New Orleans,LA
Summary
Professional with experience in billing and account management. Skilled in handling complex billing issues, ensuring accuracy, and meeting deadlines. Strong focus on team collaboration and adaptability to changing needs. Reliable communicator and problem-solver with proficiency in billing software, customer service, and financial reconciliation. Prepared to deliver results and contribute effectively in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Member Services & Billing Representative
New Orleans Athletic Club
New Orleans, LA
06.2025 - Current
- Managed front desk responsibilities, addressing inquiries and providing assistance to members and guests effectively.
- Oversaw membership account management to ensure accurate processing of enrollments, updates, freezes, cancellations, and billing adjustments.
- Processed payments, managed account balances, and addressed billing inquiries. Assisted customers with payment processing, account balance verification, and billing questions. Supported payment processing by handling account balances and resolving billing issues.
- Managed comprehensive documentation processes to uphold accuracy in member records.
- Facilitated effective communication to resolve member inquiries, contributing to overall member retention efforts.
- Responded to phone inquiries and supported daily operations to ensure smooth club activities.
- Managed account adjustments, maintaining up-to-date records in billing system.
Optometric Technician & Receptionist
Gentilly Vision Source
New Orleans, LA
04.2023 - 04.2025
- - Conducted pre-exam testing and patient intake.
- - Managed scheduling, insurance verification, billing, and records.
- - Delivered excellent customer service in a fast-paced medical office.
- Collaborated with optometrists to streamline workflow, improving patient appointment efficiency.
Team Lead / Canine Coach
MaryMac’s Doggie Retreat & Dogtopia
New Orleans, LA
03.2022 - 04.2023
- - Supervised daily operations and staff support.
- - Ensured safety and care of animals while providing customer service.
Veterinary Assistant & Front Desk Coordinator
Canal Street Veterinary Hospital
New Orleans, LA
02.2020 - 08.2021
- - Assisted veterinarians and managed front desk operations.
- - Scheduled appointments, processed payments, and maintained records.
Education
High School Diploma -
New Harmony High School
New Orleans, LA05-2022
Skills
- Core Skills
- Front Desk Operations
- Billing & Payment Processing
- Membership Services
- Customer Service
- Account Management
- Administrative Support
- Scheduling & Calendar Management
- Data Entry & Recordkeeping
- Invoice Processing & Collections
- Medical Office Administration
- Insurance Claims & Verification
- Cash Handling
- Conflict Resolution
- Client Relations
- Microsoft Office Suite
- Professional Strengths
- Excellent Communication
- Problem-Solving
- Organizational Skills
- Multitasking
- Team Collaboration
- Adaptability
- Attention to Detail
- Reliability
Timeline
Member Services & Billing Representative
New Orleans Athletic Club
06.2025 - Current
Optometric Technician & Receptionist
Gentilly Vision Source
04.2023 - 04.2025
Team Lead / Canine Coach
MaryMac’s Doggie Retreat & Dogtopia
03.2022 - 04.2023
Veterinary Assistant & Front Desk Coordinator
Canal Street Veterinary Hospital
02.2020 - 08.2021
High School Diploma -
New Harmony High School