Donald Neal McKinney
Systems Administrator / Cloud Engineer / Support Engineer
Albany,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Consistently recognized by superiors and peers for knowledge and expertise. Astute Support Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work History
Cloud Engineer
TIMLEY / EVERCOMMERCE
04.2023 - Current
- Provided technical support to internal stakeholders, diagnosing and resolving complex issues related to organization's cloud environment.
- Utilized DevOps principles within organization, driving increased collaboration between development and operations teams.
- Managed disaster recovery plans and procedures, enabling rapid system restoration during unexpected outages or failures.
- Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated.
FREE LANCE
Self-Employed
5 2007 - Current
- Web Design & Hosting / Security System Installations
- Developed several sites or systems to cater to the clients needs
- Provided technical support for small business and residential clients
- Cases ranged from data recovery and local network troubleshooting to security and camera installations
- Support and maintain a game server system developed by myself and other individuals over the past 25 years
- Using a mixture of technologies; AWS, Git, and C/C++
- Designed and implemented remote backups of critical data
- Organized and implemented eBay auctions for aircraft part surplus
- Maintaining cloud infrastructure on various services to provide production and dev environments for game design and game development.
Customer Care Senior Specialist
SALONBIZ / EVERCOMMERCE
06.2020 - 04.2023
- Provide technical and educational support to Salon and Spas using SalonBiz
- Submitting issues to Development teams for review and resolution
- Keeping SalesForce and Jira updated with information to relay to internal teams and customers
- Assisting with various duties that are outside of normal Care scopes
- Troubleshooting point-of-sale hardware and software issues
- Troubleshooting API errors and platform connectivity issues
- Updating Cisco firewall entries for salon and spas to connect to software platforms
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Personal Technology Expert
SUPPORT.COM
04.2018 - 06.2019
- Provided technical support for multiple broadband internet providers
- PC troubleshooting / Virus Removal / Desktop support
Foreman
WESLEY CONSTRUCTION
04.2015 - 08.2015
- Managed job site payroll, time sheets and resources using MS Excel
- Managed day to day process of Hotel renovations
- Implemented loss prevention and tool management systems to cut budget overages.
Application Support Representative / QA Tester
PINION SOFTWARE
01.2015 - 03.2015
- Served as front-line support for customers seeking class certifications in the oil industry
- Cross trained as Quality Assurance for the class module software
- Created custom reports for companies seeking certifications for all employees
- Administered in-office certification testing in a computer lab environment.
Project Manager
JBM TECHNOLOGIES
08.2014 - 10.2014
- Managed a team of developers providing technological solutions to Law Enforcement agencies
- Handled customer feature requests or trouble tickets and delegated according to current workforce and timelines
- Maintained office networking and hardware.
Hosted Services System Administrator
NEILL TECHNOLOGIES
05.2003 - 04.2014
- Served as level 3 technical support for salon and spa industry
- Managed Citrix server farm hosting VB6 point-of-sale application
- Performed on-site installations of technology solutions nationwide
- Scheduled and performed database conversions from MS Access to Oracle
- Maintained group policies for over 200 Active Directory groups
- Implemented PowerShell scripts to double productivity and reduce replication time for Printers
- Designed centralized and redundant configuration file locations, reducing downtime during upgrades.
Education
Information Systems - Management Information Systems
Southeastern Louisiana University
Hammond, LA 10.2001 - 07.2004
High School Diploma -
Albany High School
Albany, LA 08.1996 - 05.2001
Skills
Cloud Computing (AWS, Azure, Oracle)
undefinedReferences
Keith Stokes, Senior Cloud Engineer
Phone: 985-969-7460
Jonathan Turner, Operations Engineer
Phone: 985-956-0680
Brent Spencer, Oracle Database Administrator
Phone: 985-237-5986
Timeline
Cloud Engineer
TIMLEY / EVERCOMMERCE
04.2023 - Current
Customer Care Senior Specialist
SALONBIZ / EVERCOMMERCE
06.2020 - 04.2023
Personal Technology Expert
SUPPORT.COM
04.2018 - 06.2019
Foreman
WESLEY CONSTRUCTION
04.2015 - 08.2015
Application Support Representative / QA Tester
PINION SOFTWARE
01.2015 - 03.2015
Project Manager
JBM TECHNOLOGIES
08.2014 - 10.2014
Hosted Services System Administrator
NEILL TECHNOLOGIES
05.2003 - 04.2014
Information Systems - Management Information Systems
Southeastern Louisiana University
10.2001 - 07.2004
High School Diploma -
Albany High School
08.1996 - 05.2001
FREE LANCE
Self-Employed
5 2007 - Current
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