Neil Olivier
Pearl River
Summary
Motivated worker eager to transition into the workforce and apply skills in real-world scenarios. Demonstrated ability to meet deadlines independently and collaboratively, showcasing dependability and reliability. With a proven track record in leadership, problem-solving, and workflow prioritization, highlighting adaptability. Excited about the opportunity to utilize strengths in the customer service industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
BJ's Brewhouse Restaurant
09.2024 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Service Advisor
Turan Foley Motors
09.2023 - 08.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Managed multiple repair orders while efficiently interacting with multiple departments within the dealership
Machinist Apprentice
Cuevas Machine Co.
01.2022 - 08.2023
- Separated scrap waste and related materials for reuse, recycling, or disposal.
- Used machine tools, such as lathes, milling machines, shapers, and grinders.
- Completed units to check for defects and ensure conformance to specifications, using precision instruments, such as micrometers.
- Maintained machine tools in proper operational condition.
- Evaluated machining procedures and recommended changes and modifications for improved efficiency and adaptability.
- Disposed of scrap or waste material in accordance with company policies and environmental regulations.
FAST Team Member
Tractor Supply Co.
06.2021 - 12.2022
- Responsible for setting up each store section to proper planogram instructions.
- Established personal connections with customers, exceeding customer service expectations
- Streamlined inventory management to eliminate the need for stock replenishment
- Responsible for proper time management to ensure that all work was finished for multiple stores before deadlines
Customer Service Champion
Taco Bell
03.2020 - 03.2021
- Addressed customers courteously using suitable methods and problem-solving skills.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Utilized automated systems to log and retrieve call information.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Assisted with mentoring new employees during and after training.
Customer Service Specialist
The UPS Store
05.2015 - 05.2018
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Education
High School Diploma -
PEARL RIVER HIGH SCHOOL
Pearl River, LA05.2021
Skills
- Food inspection
- Table resetting
- Team member support
- Daily specials memorization
- Vehicle assessment
- Bill preparation
- Tool selection
- Surface grinding
Certification
Safety & Pollution Training
Timeline
Server
BJ's Brewhouse Restaurant
09.2024 - Current
Service Advisor
Turan Foley Motors
09.2023 - 08.2024
Machinist Apprentice
Cuevas Machine Co.
01.2022 - 08.2023
FAST Team Member
Tractor Supply Co.
06.2021 - 12.2022
Customer Service Champion
Taco Bell
03.2020 - 03.2021
Customer Service Specialist
The UPS Store
05.2015 - 05.2018
High School Diploma -
PEARL RIVER HIGH SCHOOL
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