NEKA HENSON
Breaux Bridge
Summary
Dynamic and results-oriented professional with a proven track record at Great American Cookies & Marble Slab, excelling in fast-paced environments through exceptional teamwork, critical thinking, and organizational skills. Recognized for enhancing operational efficiency and fostering positive customer experiences, adept at multitasking and adapting to new challenges. Motivated, reliable individual seeking full time employment within a stable and growing environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Commercial Bakery
Great American Cookies & Marble Slab
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Unit Secretary
Oschner Health
03.2022 - 04.2023
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Maintained patient confidentiality in line with HIPAA regulations.
- Provided information for patient admissions and discharges to foster timely processing.
- Monitored inventory levels and advised management of need for replenishment.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
Warehouse Coordinator
MasTec Network Solutions
03.2017 - 03.2019
- Helped keep inventory accurate by overseeing daily cycle counts.
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
- Coordinated receiving process and managed dock to efficiently unload trucks.
- Verified accuracy of shipping and receiving documents and maintained records.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Managed the receipt, storage, and dispatch of goods to ensure timely delivery to customers.
- Calculated and monitored inventory through [Software] tracking spreadsheets.
- Regularly reviewed performance metrics against industry benchmarks, identifying areas for improvement in line with organizational goals.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used forklifts and pallet jacks to relocate products.
- Checked packages and merchandise for damage and notified vendors.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Substitute Teacher
Lafayette Parish School Board
08.2002 - 05.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Fostered positive classroom environment, managing student behavior and promoting respect.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Integrated technology into lesson plans, increasing student interest and participation in subjects.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
Education
Associate of Arts - Undergraduate Studies
University of Louisiana At Lafayette
Lafayette, LAHigh School Diploma -
Northside High School
Lafayette, LA05-1995
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Organization and time management
Certification
- ServSafe Food Handler's Certification
- Forklift Certification
Timeline
Commercial Bakery
Great American Cookies & Marble Slab
06.2023 - Current
Unit Secretary
Oschner Health
03.2022 - 04.2023
Warehouse Coordinator
MasTec Network Solutions
03.2017 - 03.2019
Substitute Teacher
Lafayette Parish School Board
08.2002 - 05.2017
- ServSafe Food Handler's Certification
- Forklift Certification
Associate of Arts - Undergraduate Studies
University of Louisiana At Lafayette
High School Diploma -
Northside High School
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