Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nekita Pye

New Orleans

Summary

Dynamic professional with extensive experience in customer service and cash handling at Churchill Downs. Proven ability to resolve guest complaints and enhance client relations while maintaining an organized filing system. Skilled in travel coordination and point-of-sale operations, consistently delivering exceptional support and fostering positive interactions.

Overview

7
7
years of professional experience

Work History

Receptionist

Neighborhood Housing Services
New Orleans
04.2018 - 09.2025
  • Greeted visitors and provided them with assistance.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Organized travel arrangements for staff members including flights, hotels, car rentals.
  • Verified visitors' identification cards before allowing access to the building.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Guest Service Representative

Churchill Downs
New Orleans
10.2024 - 03.2025
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Verified reservations by phone or in person.
  • Resolved customer disputes in a professional manner while maintaining positive relationships.
  • Responded promptly to inquiries regarding availability of rooms and rates.
  • Provided assistance to guests throughout their stay.
  • Resolved guest complaints in a professional manner.
  • Answered incoming calls from guests seeking reservations or general information.
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.

Education

High School Diploma -

J.S.Clark Senior High
New Orleans, LA
05-1999

Some College (No Degree) -

Tulane University
New Orleans, LA

Skills

  • Customer service
  • Point-of-sale operations
  • Travel coordination
  • Cash handling
  • Filing system management
  • Reservation verification
  • Guest relations
  • Telephone communication
  • Customer and client relations
  • Office supply inventory control

Timeline

Guest Service Representative

Churchill Downs
10.2024 - 03.2025

Receptionist

Neighborhood Housing Services
04.2018 - 09.2025

High School Diploma -

J.S.Clark Senior High

Some College (No Degree) -

Tulane University

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Nekita Pye