Nelma Dos Santos
Lafayette
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
7
7
years of professional experience
Work History
Sales Associate/Lead Key Holder
Dollar General Market
Port Allen
07.2025 - 04.2026
- Assisted customers with product selection and provided excellent service.
- Stocked shelves and organized merchandise for easy accessibility.
- Operated cash register and processed customer transactions efficiently.
- Supported inventory management by receiving and checking shipments.
- Helped customers find specific products, answered questions, and offered product advice.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Received and displayed product shipments on store retail shelves upon delivery.
- Opened and closed the store, ensuring security and safety protocols were followed.
- Supervised bank deposits and security procedures to support store opening and closing.
- Handled customer inquiries and complaints with professionalism and patience.
Cake Decorator
Sugah Rush Cake & Confections
Plaquemine
03.2019 - 01.2023
- Stocked shelves and ordered inventory when product stock became low.
- Handled cash, credit card and check transactions.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
South Louisiana Community College
Lafayette, LASkills
- Store operations
- Customer service
- Problem solving
- Teamwork and collaboration
- Stocking and receiving
- Friendly and outgoing
Languages
Spanish
Limited
A1
Timeline
Sales Associate/Lead Key Holder
Dollar General Market
07.2025 - 04.2026
Cake Decorator
Sugah Rush Cake & Confections
03.2019 - 01.2023
South Louisiana Community College