Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nettie Willis

Franklin

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Call Center Representative

WPS Health Solutions
Madison, WI
11.2023 - Current
  • Maintained customer records and contact information in CRM software.
  • Maintained a high level of accuracy and efficiency in data entry.
  • Recognized for providing excellent customer support during company-wide audits and compliance checks.
  • Streamlined call scripts and processes, resulting in a [25%] reduction in average call handling time.
  • Utilized CRM software to maintain accurate records of customer interactions and update account information.

Call Center Representative

DirectTV
Remote
12.2018 - 11.2023
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Call Center Representative (Remote)

Eversie
Remote
09.2013 - 12.2018
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered average of 60 calls, emails and chats, addressing customer inquiries, solving problems and providing product information.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Franklin Senior High School
Franklin, LA

Skills

  • Customer Service
  • Call Center Operations
  • Call Handling
  • Inbound Calls
  • Written and Verbal Communication
  • Answering Calls
  • Multi-line Phone Operations
  • Outbound Calls
  • Problem-solving skills
  • Data entry
  • Call control
  • Answering questions
  • Complaint resolution

Timeline

Call Center Representative

WPS Health Solutions
11.2023 - Current

Call Center Representative

DirectTV
12.2018 - 11.2023

Call Center Representative (Remote)

Eversie
09.2013 - 12.2018

High School Diploma -

Franklin Senior High School
Nettie Willis