Nicholas Drury
Jena
Summary
Driven professional with a proven track record at Mikos Gaming LLC, enhancing general experience in the environment. Excelled in complex problem-solving and operations management, significantly improving workflow. Skilled in staff motivation and customer service, adept at learning new skillsets and mentoring teams. Achieved notable reduction in customer complaints through cool temper and deescalation skills. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
7
7
years of professional experience
Work History
Supervisor
Mikos Gaming LLC
11.2018 - Current
- Oversaw daily operations of the casino, ensuring smooth workflow and timely completion of tasks.
- Applied problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and reviewed policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Helped with gaming machine maintenance and the filling of other positions when needed
Internal Cashier
Potowatomi Bingo Casino
01.2017 - 12.2017
- Handled the refilling of NRT machines on the gaming floor
- Filled out bank deposits of large sums of money
- Was responsible for distributing set cash drawers to the internal vendors of the casino
- Balancing all of the money I was responsible for by the end of my shift, ensuring there were no variances in totals
Education
High School Diploma -
Ronald Reagan High School
Milwaukee06.2013
Skills
- Complex Problem-Solving
- Operations Management
- Staff Discipline
- Customer Service
- Training and mentoring
- Learning New Skillsets
Timeline
Supervisor
Mikos Gaming LLC
11.2018 - Current
Internal Cashier
Potowatomi Bingo Casino
01.2017 - 12.2017
High School Diploma -
Ronald Reagan High School
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