Nicholas Robinson
Baton Rouge
Summary
Energetic and skilled manager with extensive experience in leadership, program development, and operational success. Dedicated to achieving organizational goals through teamwork, innovation, and customer focus.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Specialist
Enterprise Holdings Truck Rental
07.2022 - 11.2024
- Completed the Management Training Program, mastering customer service, sales, marketing, finance, and operations
- Built and maintained relationships with clients to drive business growth and ensure customer satisfaction
- Trained and mentored new employees to develop a strong, service-oriented team
- Implemented efficient operational practices to improve branch performance and meet company goals
Security Supervisor
Crowne Plaza Hotel
06.2018 - 06.2024
- Patrolled and secured hotel property, ensuring the safety of guests and staff
- Responded promptly to guest concerns, providing a professional and courteous resolution
- Monitored surveillance systems and collaborated with local law enforcement when necessary
- Maintained detailed reports of daily operations and incident responses
Insurance Specialist
State Farm (Cliff Ourso and Financial Services)
02.2015 - 03.2016
- Educated clients on insurance options, risks, and strategies to optimize coverage and costs
- Assisted clients in selecting policies tailored to their needs, including auto, home, life, and health insurance
- Exceeded sales targets through effective relationship-building and consultative selling
Education
Bachelor of Business Administration - Sports Management
Southern New Hampshire University
Manchester, NH07.2021
Associate of Applied Science - Business Technology
Baton Rouge Community College
Baton Rouge, LA12.2012
Skills
- Management & Leadership: Team development, program management, recruiting, mentoring, and problem-solving
- Technical Proficiency: Microsoft Office Suite, Dreamweaver, Adobe Illustrator, Photoshop, WordPress, HTML5, CSS, JavaScript, SQL, APIs, and data collection
- Customer Service: Negotiation, guest relations, scheduling, hospitality, and sales
- Business Acumen: Financial services, profit & loss analysis, property management, and business development
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
Certification
CPR, First Aid, Food Handler, Doubles/Triples Endorsement, Chauffeur's Permit.
Additional Highlights
- Experienced in child and guest services, coaching, and teaching.
- Proven track record in sales, operations, and customer satisfaction.
- Recognized for strong interpersonal skills and a collaborative approach to leadership.
Timeline
Account Specialist
Enterprise Holdings Truck Rental
07.2022 - 11.2024
Security Supervisor
Crowne Plaza Hotel
06.2018 - 06.2024
Insurance Specialist
State Farm (Cliff Ourso and Financial Services)
02.2015 - 03.2016
Bachelor of Business Administration - Sports Management
Southern New Hampshire University
Associate of Applied Science - Business Technology
Baton Rouge Community College
CPR, First Aid, Food Handler, Doubles/Triples Endorsement, Chauffeur's Permit.
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