Nichole Arsement
Lake Charles
Summary
Detail-oriented Patient Access Representative with over 16 years of experience in healthcare. Skilled in managing patient inquiries, coordinating insurance verification, and facilitating efficient appointment scheduling. Ready to enhance patient access services and improve organizational processes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Dr. Erich Wolf / Lake Charles Memorial Hospital
Lake Charles
07.2009 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification and eligibility checks to streamline patient access services.
- Managed patient inquiries, providing timely information on services and appointment scheduling.
- Trained new staff on electronic health record systems, enhancing team efficiency and service delivery.
- Collaborated with medical staff to resolve patient issues swiftly, fostering a positive care environment.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Center for Endocrinology
Lake Charles
08.2006 - 05.2009
- Assisted in patient intake, verifying medical histories and updating electronic health records.
- Coordinated appointments and follow-up care, enhancing patient scheduling efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
High School Diploma -
Central High School
Barstow, CaSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Medical terminology
- Phone and email etiquette
- EMR
- Insurance billing
- Eligibility determination
- Medical billing
Certification
- Medical Assistant Certification ,
- Medical Coding and Billing Certification with AAPC,
- Trained on EPIC and other various EMR
Languages
English
Full Professional
Timeline
Patient Access Representative
Dr. Erich Wolf / Lake Charles Memorial Hospital
07.2009 - Current
Medical Assistant
Center for Endocrinology
08.2006 - 05.2009
High School Diploma -
Central High School