Nichole Waggoner
Lafayette
Summary
Hardworking and self-motivated with 25+ years of experience, capable of efficiently completing multiple tasks. Dedicated to creating positive relationships with staff, management, and customers while maintaining a well balanced work environment. Looking forward to being part of a team where I can offer my skills and desire for growth. Thank you for taking time to read about me!
Overview
24
24
years of professional experience
Work History
Adoptive Parent Coordinator (Remote)
Angel Adoption
Crystal Lake
06.2024 - 01.2026
- Guide and support adoptive parents while waiting to adopt. Provide them with multiple resources and advice on a consistent basis regarding their journey.
- Coordinate communication with adoptive parents and expectant mothers.
- Continuing education in adoption through webinars, podcasts, articles, etc.
- Maintained detailed records of all interactions and progress updates.
- Submitted multiple Admin Tasks for various parts of the process.
Administrative Assistant/Office Manager
Aramark
Lafayette
12.2018 - 06.2024
- New Hire orientation
- Payroll entry
- Accounts Payable
- Communicate with team: order small wares/equipment & ship to location, supply uniforms & PPE to employees
- Office Management: inventoried & ordered supplies for office, managed physical & digital files, developed administrative processes to achieve organizational objectives & improve office efficiency
- Uniform & PPE inventory
- Place & manage large orders for new business projects
- Organized files, developed spreadsheets, scanned documents, answered phone calls & emails, maintained front desk and reception area in neat and organized fashion
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Set up workshops, conferences, and meetings by scheduling and reserving rooms and preparing supplies.
- Emergency Response (catering to those in need after Hurricanes)
Benefits & Human Resources Assistant
Professional Arts Pharmacy
Lafayette
11.2009 - 12.2018
- New Hire Orientation
- Payroll for 80+ Employees
- Accounts Payable & Receivable
- Human Resources: employee relations, maintain knowledge of health insurance & company policies
- Prepared desk Audits accurately and in a timely manner for PBM's
- Routinely worked with Pharmacy Owner/Pharmacist on Compliance projects & PBM's
- Maintained records & renewals on all Pharmacy Licenses and AVL.
- Handled a multi-line phone system: taking prescription refill requests, resolving customer questions & concerns
- Composed & distributed memos to employees for various reasons
- Pharmacy Services Clerk: greet customers, check prescription orders for accuracy and bag, work the register used to check out customers, gather and help coordinate delivery services with our courier, weekly bank deposits
- Customer Service Committee Member: monthly meetings to discuss ideas to ensure the best customer service and processes within the Pharmacy. Attended trainings on a regular basis
- Compliance Officer: Managed employee and pharmacist continued education tracker. Including training through an online program for all Pharmacy employees
- Managed the filing & accuracy of Pharmacy prescription hard copies
- Office Management: inventory & orders for all office supplies, create & maintain processes for work efficiency
Accounting Clerk
Cadre Inc.
Broussard
08.2007 - 08.2009
- Accounts Payable & Receivable
- Payroll entry
- Handled a multi-line phone system
- Issued & managed all Purchase Orders
- Shop supply inventory and orders
- Greet & assist customers
- Cleaned Office & Shop weekly
Office Assistant
Brown Insurance Agency
Franklin
08.2001 - 05.2006
- Auto & Homeowner loan quotes
- Maintain filing system
- Weekly bank deposits
- Distributed daily incoming mail
- Meet and greet customers
- Processed insurance policy payments in office
- Completed miscellaneous projects created by Agency owner
- Handled multi-line phone system
Education
Cosmetology License
Acadiana School of Cosmetology
Lafayette, LA2006
Associate of Science - Accounting
Louisiana Technical College - New Iberia, LA
New Iberia, LA05.2004
High School Diploma -
Hanson Memorial High School
Franklin, LA05.2002
Skills
- Strong employee & customer relations
- Professional and Courteous
- Empathetic
- Intuitive
- Sensitive Material Handling
- Organizational Skills
- Judgment and Decision Making
- Accounting skills
- Human Resources skills
- Computers and Technology
- Multitasking and Time Management
- Word, Power point, Excel, Smartsheet, Microsoft
- Multi-Line Telephone Systems
- Document and File Management
- Task Prioritization
- Confidentiality and Data Protection
- Appointment Coordination
- Schedule Management
Timeline
Adoptive Parent Coordinator (Remote)
Angel Adoption
06.2024 - 01.2026
Administrative Assistant/Office Manager
Aramark
12.2018 - 06.2024
Benefits & Human Resources Assistant
Professional Arts Pharmacy
11.2009 - 12.2018
Accounting Clerk
Cadre Inc.
08.2007 - 08.2009
Office Assistant
Brown Insurance Agency
08.2001 - 05.2006
Cosmetology License
Acadiana School of Cosmetology
Associate of Science - Accounting
Louisiana Technical College - New Iberia, LA
High School Diploma -
Hanson Memorial High School