Nickalesha Robinson
Bossier City
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Walmart
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
Customer Service Representative
Alorica
06.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Conduent
01.2018 - 06.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved complex problems by working with other departments to provide solutions that meet customers needs
- Performed administrative asks such as filling paperwork, updating databases and generating reports
- Gathered customer feedback through surveys and used data to improve customer service
Sales Associate Manager
Walmart
03.2014 - 06.2018
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Improved employee retention rates by implementing effective hiring practices, ongoing coaching, and recognition programs.
Education
High School Diploma -
Booker T Washington
Shreveport, LA05-2016
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Retail sales
- Flexible schedule
- Product knowledge
- Transaction processing
- Order processing
- Friendly and outgoing
- Email marketing
Timeline
Retail Sales Associate
Walmart
08.2024 - Current
Customer Service Representative
Alorica
06.2022 - 06.2024
Customer Service Representative
Conduent
01.2018 - 06.2022
Sales Associate Manager
Walmart
03.2014 - 06.2018
High School Diploma -
Booker T Washington
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