Nicki Roberts
Bossier City
Summary
Dynamic and reliable professional with extensive experience in customer service at IHOP. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Skilled in cash handling and food preparation, consistently achieving sales targets while maintaining a clean and organized environment. A dedicated team player committed to excellence.
Developed strong customer service skills and efficiency in fast-paced environments, focusing on food preparation and assembly. Gained experience in maintaining clean and organized workspace while ensuring quality and consistency. Looking to transition into new field, bringing commitment to high standards and teamwork.
Offering positive attitude and willingness to learn and grow in fast-paced environment. Brings basic understanding of food hygiene and safety practices, along with skills in sandwich assembly and customer service. Ready to use and develop food preparation and customer interaction skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
07.2025 - 07.2025
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
Laborer
Pilgrims Pride Corp
03.2025 - 06.2025
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Followed instructions and safety protocols to prevent accidents and injuries.
Server
IHOP
01.2024 - 06.2024
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
IHOP
06.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
GED -
Bossier Parish Community College
Bossier City, LA08-2022
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Reliability and punctuality
- Food preparation
- Cash handling
- Multitasking and prioritizing
- Effective multi-tasking
- Attention to detail
- Dependable and honest
- Cleaning and sanitizing
- Cleanliness and hygiene
- Guest service
- Phone and online order processing
- Order accuracy
- POS system operation
- Heavy lifting
- Safe food handling
- Product upselling
- Creativity and innovation
- POS systems
- Inventory counts
- Product stocking and rotation
- Cooking
- Payment processing
- Flexible schedule
- Knife handling skills
- Menu recommendations
- Food handling certification
- Willingness to learn
- Creative problem solving
- Food allergy awareness
- Multitasking and organization
- Cleaning
- Team player
- Basic math
- Customer relations
- Supply restocking
- Dependable and cooperative
Timeline
Sandwich Artist
SUBWAY®Restaurants
07.2025 - 07.2025
Laborer
Pilgrims Pride Corp
03.2025 - 06.2025
Server
IHOP
01.2024 - 06.2024
Server
IHOP
06.2023 - 11.2023
GED -
Bossier Parish Community College
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