Nickie Price
Franklinton
Summary
Resourceful Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments,hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
2029
2029
years of post-secondary education
Work History
Certified Nursing Assistant/Part time job
ResCare
Franklinton
02.2018 - Current
- Assisted patients with daily living activities and personal care routines.
- Monitored vital signs and reported changes to the nursing staff.
- Maintained a clean and safe environment for patients and staff.
- Supported nursing staff with patient mobility and transportation needs.
- Documented patient information in electronic health records accurately.
- Communicated effectively with patients and families regarding care plans.
- Collaborated with interdisciplinary teams to enhance patient care quality.
- Educated patients on health practices and wellness strategies as needed.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered call lights promptly and responded to patient needs accordingly.
Customer Service/Medicare Customer Service Representative
Capitol Bridges
Bogalusa
06.2021 - 11.2025
- Assisted customers with Medicare enrollment and plan selection processes.
- Resolved inquiries related to claims and benefits efficiently.
- Educated clients on Medicare policies and coverage options thoroughly.
- Maintained accurate records of customer interactions and service requests.
- Collaborated with healthcare providers to clarify patient information effectively.
- Provided support during open enrollment periods for enhanced customer experience.
- Utilized CRM software to track customer issues and follow-ups diligently.
- Trained new representatives on company policies and customer service standards consistently.
- Maintained accurate records of customer interactions and transactions.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Resolved customer complaints and concerns in a timely manner.
- Responded promptly to customer inquiries about coverage options, claims status, and other related topics.
Appointment Scheduler
Sunpro Solar
Covington
01.2018 - 04.2021
- Engaged customers to understand their solar energy needs and preferences.
- Presented product benefits and solutions tailored to individual customer requirements.
- Collaborated with installation teams to ensure seamless project execution.
- Educated clients on solar technology and maintenance practices for optimal performance.
- Developed and maintained strong relationships with existing and prospective customers.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction.
- Conducted market research to identify new sales opportunities in the local area.
- Maintained accurate records of customer interactions using CRM software for follow-up.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Scheduled appointments for solar consultations and installations.
- Coordinated with field technicians to optimize daily schedules.
- Managed customer inquiries through phone and email communication.
- Maintained appointment records in scheduling software systems.
- Assisted clients in selecting suitable solar solutions based on needs.
- Collaborated with sales teams to ensure timely follow-ups on leads.
- Updated clients on appointment status and changes proactively.
- Provided clear instructions to patients regarding their upcoming visits.
- Maintained accurate records of patient appointments in computer system.
Education
Associate of Science -
Northshore Community College
Bogalusa, LA 08.2016 - 02.2026
Associate in Physical Therapy -
Southeastern University
Hammond, LA 05.2023 - 02.2026
Franklinton High
Franklinton, LouisianaSkills
- Customer service
- Relationship management
- Market research
- Problem resolution
- Communication skills
- Team collaboration
- Systems and software expertise
- Time management
- Sales consultation
- Product knowledge
- Call center operations
- Decision-making
- Calm demeanor
- Typing proficiency
- Empathy and patience
- Customer satisfaction measurement
- Spreadsheets
- Office equipment proficiency
Timeline
Associate in Physical Therapy -
Southeastern University
05.2023 - 02.2026
Customer Service/Medicare Customer Service Representative
Capitol Bridges
06.2021 - 11.2025
Certified Nursing Assistant/Part time job
ResCare
02.2018 - Current
Appointment Scheduler
Sunpro Solar
01.2018 - 04.2021
Associate of Science -
Northshore Community College
08.2016 - 02.2026
Franklinton High